ComplaintsforCovenant Health System
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Complaint Details
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Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like to file a complaint against the office of ************************************* of ******* **. The address is *****************************************. They are a privately owned office with the office manager being the doctors wife ********************. My first appointment was November 15th when i was given a sample of a continues glucose monitor that lasts 10 days and a prescription. It took over a week and several phone called to get the prior authorization acknowledged by the office and a month for them to send the paper work to my insurance company. In that process the lady at the front desk lied several times about it being done wouldn&#**;t pass my phone messages along, and was rude. The prior authorization didn&#**;t have enough information so I had to have my insurance company send an appeal. They did and twice and the office kept say they didn&#**;t have it. I returned for a follow-up and it was in my chart. I had also left 3 messages for the nurse to ask the Dr. about a different prescription that my insurance might cover and all my messages were sitting up front at the desk when I signed in. She never even gave them to anyone. Two weeks later and I am still waiting for the Dr. and staff to send in the paperwork I need to get the prescription. When I call they hang up on me and my husband. They are rude and they lie and say no nurses are working today. Everyday for 2week. This is patient neglect. ******************* Sent from ******************* ********************Initial Complaint
04/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I overpaid my deductible and the hospital is keeping my money and not refunding it to me. They sent a message that a check was generated 4/6/22. I told them last week I still hadnt got it. Now they are telling me it could be coming from **************** and thats why its taking so long. They are trying to s**** me.Business response
05/10/2023
Dear ****,
We sincerely apologize to our patient for the delay in the receipt of their refund check. Our patient did notify ** by phone on May 8,2023 that he had received the check and we thank them for this update.
Please let me know if you need anything else.
Sincerely,
*********************
Customer Experience Manager
Providence St ****** Health/Covenant Health
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.