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Complaint Details
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Initial Complaint
10/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A ***************** work truck parked next door to my house to do some work nextdoor. That's not a problem. The problem is when the two workers begin trespassing and DIGGING HOLES IN MY FRONT YARD and tearing out grass. *********** never acknowledged me even though I was standing right there, obviously concerned about them damaging my yard. They never explained who they are, or why they need to ruin my front yard by tearing out a large portion of grass and digging holes. *********** began staring at me with an aggressive grimace, trying to intimidate me; even though I was just standing in my front yard and they were trespassing. Then ONE OF THE WORKERS FLICKED A LIT CIGARETTE ON MY YARD. *********** then moved their way to the back alleyway and began digging holes up against my back fence, effectively damaging the structure and integrity of the fence itself. They damaged my front yard and my back fence, and could have burned my whole house down with the lit cigarette. This wouldn't be such a big issue if they could have just introduced themselves and explained that they needed to do some work on my yard. But instead, they trespassed without warning or permission, began ruining my front yard, and then started trying to intimidate me when I was watching them to see what they were doing. I live here, this is my house. THIS ISN'T A CONSTRUCTION SITE, this is a residence; they showed no respect or privacy, damaged my property, and flicked a cigarette in my yard . THE ***************** COMPANY TRUCK NUMBER WAS "101".Business response
11/02/2023
The attached email was sent to the party who initiated the complaint in efforts to reach a resolution. Our firm has issued an apology and stands ready to discuss any further remedy, if necessary.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.