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Complaint Details
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Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
had our drains snaked and the guy told us there was mud on the snake and we'ld have to contact a plumbing company because he didn't do that kind of work. We called joe ******* and got them to come out march 12 th. They ran a camera and couldn't get it through because it was falling in a hole. They charged me $180 that day and said they need to jet the line and would need to come back. They came back on March 21st to jet the line. They were unable to complete this because the pipes were broken. They charged me $475.00. They said they would be back again after they gave us an estimate. The guy told me they would have to line the pipes and connect it with new pipes. They told me it wasn't something that needed to be done right away because our line wasn't backing up before they ever came the first time. We decided to go ahead and get it done because we didn't want further problems. They came on april 5th and jack hammered my floor and were unable to complete it that day. It is now two weeks later and they still have not come back. They told me it's because their lining people were booked up for over a month. If their lining people were booked up for a month they should have never scheduled to jackhammer my floor on the april 5th, knowing they couldn't come back to line it for a month, which they knew was going to need to be done. I would have been fine waiting a month for them to come jackhammer in the first place because they specifically told me it didn't need to be done right away. My entire house is now a sand box because they just left two mountians of dirt. I'm unable to use my kitchen sink dishwasher and washer. I have called many times and they say is the owner will come sometime this week. I just need this done. Everything in my house is now covered in the dirt they just left laying on my kitchen floor. I would recommend this company finding new people to do their scheduling and dispatching as they are very rude and don't do their jobs well.Business response
04/25/2022
Consumer Response /* (3000, 8, 2022/04/24) */ They came today and finished the job
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.