ComplaintsforJM Chevrolet

• Initial Complaint

  08/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a brand car from them. It was not disclosed that car is being discontinued. Information that I would used to make decision on purchasing. I would not have entered into purchase with this car. The value will hold same for the car . Also, I received onstar alerts about issues with my car and was told there is recalls but in reality no know recalls for my Car .

  Business response

  08/26/2022

  Dear BBB,

   

  I spoke with ********************* directly and she explained her concerns.  We addressed the issue of the particular vehicle she purchased potentially being discontinued by the manufacturer.  I assured her that we at the dealership have zero control over what the factory does/does not decide to continue to build/not build. Also, she was concerned whether not she had a recall on her vehicle.  Recalls are definitely part of owning a new vehicle as its a way for the manufacturer to help keep your vehicle in the best working order possible. I confirmed that there were no open recalls on her vehicle.  ********************* didnt offer any type of resolution and it seems like all concerns were addressed.
  

  *******************
  President - JM Chevrolet

   

• Initial Complaint

  01/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a new **************** boss through *****, at JM Chevrolet- in November of 2021. Since that time, the truck has had the engine lifter go out, two water pumps replaced, a catalytic convertor issue and now after getting it back from the shop for only 2 days- I am stranded on the side of the road with a blown engine and oil everywhere. The service department at this dealership is **** poor to say the least. They do not return calls and avoid customer interactions. ***** was only helpful when he was gaining a commission off of a sale and the Manager for the dealership does not return calls nor will he speak directly with consumers about issues when asked. I bought a new truck for reliability, I am a completely disabled Veteran that is unable to work and this dealership tells me they will keep my vehicle for work that will take weeks to months- but cannot provide a loaner vehicle? How am I supposed to get myself to the Emergency Room if needed or take care of my children with no vehicle? That is why I bought a new one. The lack of professionalism and compassion within this dealership is absurd. I have driven ******** vehicles for over 15 years and my interactions with this dealership alone, is enough to make me never want to own another from this manufacturer again. I would never suggest anyone to do business here if you expect any manner of care to attention or regard for a customer. The vehicle is an obvious lemon, with nonstop issues and the dealership doesn't even care to make it right by providing the customer with a loaner or being able to communicate in a timey manner, the times it has been in the shop for the last 4 months. This is disgraceful

  Business response

  01/18/2022

  *****************,

  I will admit that this has been an unfortunate run of events for ******************.  Unrelated to the fact that he bought the vehicle from JM Chevrolet, he has indeed had multiple issues with his vehicle and no one wants to go through that when they purchase a brand new vehicle.  After discussing ****************** situation with both my Fixed Operations Director, ***********************, and the Service Advisor, *********************, I have come to the conclusion that we've done a tremendous amount to help this customer.  My team performed the repairs necessary in as timely a manner as possible and continuously kept ****************** informed along the way.  We are in unprecedented times as it pertains to parts availability as well as new vehicle availability, hence the lack of a loaner vehicle for ******************.  It seems as though the top two concerns for ****************** is #1 the lack of the availability of a loaner vehicle and #2 the number of repairs that he has had to have performed to his new vehicle.  In no way can JM Chevrolet control the number of problems that ****************** has had with his vehicle.  In addition, our loaner fleet has been drastically reduced due to Covid.  We currently operate with only one loaner vehicle per service advisor, so you can imagine that the majority of our clients do not receive a loaner vehicle at all.  In conclusion, I would definitely like to help ****************** in anyway that I can.  I am very empathetic to the fact that his ownership experience is not what any of us would have hoped for in purchasing his brand new ***** Silverado.  As I don't believe that I can control what ****************** mentioned in his desired settlement, I would like to offer that if I can be personally of any assistance, please don't hesitate to reach out.

   

  Thank you,

  *******************

  President - JM Chevrolet, ******, **

  ************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩