24 Customer Reviews
Sort By
Review from Jeff K
1 star11/26/2024
Buyer's Beware of Hidden Non-TT&L Costs Added to Price After Sales Price is Agreed Upon I found a used ****** Armada on ************** listed by JM Chevrolet. It was the color, model, and specifications Id been looking for, so I contacted the dealership. After speaking with the salesman, I asked him to send me a formal quote. He sent me a document that listed the sales price, which matched the price on AutoTrader, with "Plus TT&L" written next to it.I informed him that I was ready to purchase the car and asked if he could send me a buyers order with a detailed breakdown of the TT&L, as I wanted to get a quote from my credit union for a potential ******* was after 4 p.m. when I received the detailed buyers order and noticed two line items that WERE NOT related to tax, title, or license. One was a Documentary Fee of $225, and the other was a Dealers Inventory Tax of $66.18. (Even though the Dealers Inventory Tax has the word tax, it IS NOT a tax imposed by the government on the consumer).I told the dealership these were not taxes or other required governmental fees and asked that they be removed. The salesman initially insisted these were mandatory taxes, but after I pointed out the verbiage on the buyers order that indicated otherwise, he stated these were simply additional fees the dealership charges and that they could not/would not remove them.I had already committed to selling our car to a friend, and this was the make/model/color I had been searching for, so I ultimately decided to go ahead with the purchase. If you choose to deal with them and make the same decision, that is up to you. However, please be aware that they are adding additional hidden fees to the purchase price.Review from Robert H.
1 star11/09/2023
Purchased a used jeep from jm Chevrolet in ****** ** . I was told from the sales person that the vehicle had a new oil change and filters. After the sale was finished the service department told me that they was told from management to not do (anything ) to the vehicle because they was going to carry it to an auction. Thats something else they didnt tell me . I asked them do they always dont service a vehicle before they sell it . They said yes we always service a vehicle before the sale. But the the vehicle I purchased they said no servicing. Also oil pressure sensor and thermostat bad and actuator in dash bad. Buyers beware of this dealership
JM Chevrolet Response
11/17/2023
Discussed issue with customer and he advised our staff that he had taken it to a Jeep dealership to address concerns since it's a Jeep product.Review from Stephen P
5 stars08/08/2023
JM Chevrolet helped me with a repair for my Suburban. They helped with towing, reached out to Chevrolet for a warranty question and went above and beyond to make sure everything was running properly before a family vacation. JM treats everyone like family.JM Chevrolet Response
08/11/2023
Thank you so much! We really appreciate your business!Review from Christine L
5 stars08/02/2023
I just want to say thank you for such a wonderful experience! My daughter is a new driver and this was her first car. Its a good thing and no so good. I think you get more worrisome at this point. They worked with us and I feel shes in a safe car that doesnt hurt the pocket book. Thanks for all you did!JM Chevrolet Response
08/11/2023
Awesome! Thank you for the 5 Star Review!Review from Clay V
5 stars08/02/2023
I purchased a 2023 Corvette from JM Chevrolet back in December 2022. I've had several questions about settings in the car and how certain functions work. Every time I contact them with a question they are always very willing to help answer my question. I recently ordered a high wing spoiler for the car from JM Chevrolet and took it to them for the installation. The service was great and when I picked up my car they had wrapped the original spoiler in bubble wrap and put it in a box so it didn't get scratched. They had also put a plastic cover over my seat so it didn't get anything on it when they moved car around. The service, friendliness, and professionalism at JM Chevrolet is fabulous and I will continue to do business with them.JM Chevrolet Response
08/11/2023
Wow, congrats on your awesome Corvette and thank you for the 5 Star review!Review from Brandt G
5 stars08/01/2023
We loved working with this dealership! It was a great deal we got on our new Tahoe & well definitely recommend them to all of our *****************JM Chevrolet Response
08/02/2023
Thank you so much for your review! We really appreciate your business!Review from Amanda A
5 stars08/01/2023
Excellent customer service! Purchased a ********************** XT4 from JM Chevrolet in ****** and continue to use them for preventative maintenance. I will use them for years to come! They made the car buying experience an easy and enjoyable experience.JM Chevrolet Response
08/11/2023
Thank you for the awesome 5 Star review!Review from Alexandria S
5 stars08/01/2023
We bought our Tahoe from JM in 2020 and have had nothing but great service! We will continue to use them for all our future vehicle needs.JM Chevrolet Response
08/11/2023
Thank you so much for your business and the great 5 Star review!Review from Hanna A
5 stars08/01/2023
The best people and customer service! Every time ive gone, ive always left super satisfied. I highly recommend doing business with them! I took my car up there recently to get a trade in value and to order a new car. They made the process so easy and were super helpful.JM Chevrolet Response
08/11/2023
Thank you for your business!Review from Heather S
5 stars08/01/2023
Bought two vehicles from them. Great customer service during and after the sale.JM Chevrolet Response
08/11/2023
Thank you for your business and the great review!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.