ComplaintsforGlobe Life Inc.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I wanted to get a life insurance quote last night. I entered my email address hoping I could receive a quote online. I was sorely mistaken, and just verify, I did not give my phone number. That is what irritates me the most. Because starting first thing this morning, I started receiving calls at 8 am and have received at least 12 call today already. I blocked the number because they didnt give me a chance to call them back. I don't want to do business with them. And I need to have them stop calling

  

  Business response

  10/30/2024

  Attached is Globe Life's response.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased six policies on 10/12/24. Two for my adult daughters and four for my grandkids. I did my two daughters policies online. When I tried to do the policies for my grandkids online, I received an error due to the state I resided in I would need to call. Unfortunately, I didn't do research prior to ordering the policies. After doing research on this company and seeing the horrible reviews, I decided that I no longer wanted the policies. I just received a phone call from ************. The *** identified herself as working for Globe Life. She was looking for one of my daughters. I explained to her I created the polices for her and I had called this morning to cancel. The *** clearly was not in the United States based on her name and foreign accent. Refused to help me and then hung up on me when I asked to cancel the policy and please do not charge my credit card. The call lasted three minutes. At first, I thought maybe this person had lost their connection and would call me back, but it has been 30 minutes, and it is obvious to me that they hung up on purpose. I called this morning and spoke with someone named Tae in customer service. She was so kind and so friendly I started thinking maybe the reviews were wrong until I just experienced what quite a few of the reviews said: They got hung up on."

  Customer response

  10/15/2024

  I spoke with a customer service *** from ********************** named ******* and she stated the 3 of the policies have been canceled. I need to wait for the policy number for the others. I believe that you can close this complaint. If I have trouble canceling the others I will put in another complaint. 

  

  Business response

  10/25/2024

  Attached is Globe Life's resposne.

• Initial Complaint

  10/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Globe life has been sending my family mail in the name of my deceased mother for 3 years now. This is my second complaint to the BBB, as the first one was marked resolved after they briefly stopped, but have since started back. They are very well aware that ****** ******* is deceased as they required her death certificate to pay out her policy, but have been sending mail to her family in her name for 3 years. Families do not need to be repeatedly reminded of a loved ones death.

  

  Business response

  10/17/2024

  Attached is Globe Life's response.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about September 4th I called Globe Life Insurance asking if I could cancel my $10,000 term life insurance policy and get a refund and I was told to hand write a letter requesting this action. On September 16th I called to asked if they received my letter I was told yes and we will get back to you maybe a phone call or email. Today September 23rd I called to ask about my refund, and was told a refund was denied because it was determined the policy has no value. I explained that I was told I could get a refund with a simple handwritten letter, I was told the policy has no value so no refund will be issued. I don't know the exact amount it's around $2367 or there about. Globe life knows the exact amount. Policy #***M47970

  

  Business response

  10/04/2024

  Attached is Globe Life's response.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  All I wanted to do was change my address. I got some strange answer that my mother still owns my policy. She called at least 20x trying to transfer it over to my name. Now neither one of us can get ahold of a representative. My online account is disactivated. I'm being told that my account is past due but why would I pay money for something I can't even verify is real? Why can't I get an agent on the phone? Why can't I access my account? Where's all the money that I've been paying for insurance for the past 20 years?I want to transfer the life insurance policy to a different, less scammy company.

  

  Business response

  09/25/2024

  Attached is Globe Life's response.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for Globe Life insurance while I was changing from one job to another. I have since acquired life insurance through my employer. I have tried multiple times to cancel my policy through this company but they keep pulling the premium from my bank account.

  

  Business response

  09/19/2024

  Attached is Globe Life's response.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  They spam me by call and mail constantly. I would really like them to stop.

  

  Business response

  09/16/2024

  Attached is Globe Life's response.

  Customer response

  09/17/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In June 2024 my grandma and grandpa didnt want to pay for the policy anymore and gave me the option to transfer the $10,000 insurance policy to me. So I decided to take it on. I reached out to the company via phone to initiate the transfer and change the beneficiary from my Grandpa to my parents and ***** the mailing address from my grandpas address to my parents address. And the person over the phone said she would do that and send a copy of the policy, as well as a change of beneficiary form in the mail. when I received a copy of the policy in the mail with the supposed updated address; it was spelled wrong and had the incorrect number and incorrect coverage amount ($5000, instead of $10,000). I later received the change of beneficiary form that my grandma recieved and forwarded to me. I completed that and the company acknowledged the changes were now made. They also still had my grandpas phone number as the contact information instead of my phone number which we had discussed over the phone as well. Each call I made to them there was either a new mistake made by them or they werent understanding and didnt know what they were talking about or what I was talking about. Because the phone was clearly not a good form of communication with them, I emailed them. I got one response and then no responses after that, even when I tried canceling my policy with them (because their service and communication is irreparably bad). I just paid for the policy, but the company is a nightmare/headache to deal with. Their customer service phone line is a nightmare and they wont answer me via email, so I just want to be done with them but they wont answer my email to cancel my policy and get a refund.**And I have Photos of the emails/my attempts to contact I didnt want to upload them here because they have my personal information and I dont know if those photos will be public; please reach out if you need those photos and/or if they wont be public.

  

  Business response

  09/10/2024

  Attached is Globe Life's response.

  Customer response

  09/17/2024

  I am rejecting this response because:   

  the company did not respond to my complaint they, just sent me another person's BBB complaint (with a different complaint ID as well) letter that they received from BBB. I've attached that file here. they have not responded to my situation.

  

  Business response

  09/18/2024

  Attached is the response that should have been uploaded to the BBB website on 09/10/24. The Company sincerely apologizes for this inadvertent oversight and any confusion or inconvenience it has caused.

  Customer response

  09/22/2024

  in the company's response dated September 10th 2024, they said "On August 28, 2024 (Wednesday), Customer
  Service responded to Ms. ****** advising her that refund requests must be made in writing, which is
  Company procedure." that is incorrect: I have not received any emails from customer service answering my question on how to cancel my policy and get a refund. Today, I have reached out the the email given on that same response letter that said to be contacted directly for any further questions (***************************************************************) and said, "Hey, this is ******* ****** from the BBB complaint,
  I know you asked customer service to cancel my policy immediately, can you please give me a confirmation of of the canceled policy when it is cancelled?" after receiving that confirmation of cancelation I will be satisfied.  

   

  I have also received a letter from this company last week, after filing this complaint, confirming that the company had transferred the policy to my name. I will have to get those letters I received last week from the company and upload them tomorrow. 

  
  

  Customer response

  09/23/2024

  I found the letters tonight, so Im uploading those 2 letters from the company I got last week about them just transferring the policy to me. 
  

  please redact my address

  Customer response

  09/27/2024

  I have reviewed the business response and accept this resolution. 

  ***** K. ****** Responded to my email asking for confirmation my policy has indeed been canceled: she said "The policy has been cancelled." on Septbember 26th 2024.

  So I will accept their resolution. 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company refused to pay my husband's death benefits claiming he lied on his application which he did not I have witnesses when he was made aware of the disease and he wasn't told until after he already taken out the policy. They have no right to accuse a dead man of lying to obtain money he cannot defend himself and. He is dead so money can't benefit him . I am upset my whole life is upside down. His death certificate states natural death.

  

  Business response

  09/05/2024

  Attached is Globe Life's response.

  Customer response

  09/06/2024

  I am rejecting this response because:   jimmy was not aware of a diagnosis of COPD when he filed for coverage he answered each question to the best of his knowledge the Dr did not tell him he had COPD until well after he bought the policy. Globe life then says he did this intentionally which he did not. Advanced COPD was not diagnosed until after 16 pneumonias and COVID his cause of death was natural cause. Therefore if any one takes a policy with this company and like jimmy isn't aware they have a disease they are just out right.  Witnesses were present when the Dr and the  specialist told him after he obtained the policy  that is the point jimmy did not know anything about COPD diagnosis.  We trusted this company and did not seek other companies because of their tactics the question ask by the company was "to the best of your knowledge" he answered to the best of his knowledge so I am not satisfied with the decision other people need to be careful of this company.  I will continue to seek his death benefits and if unsuccessful at resolving this matter I will continue to accept other actions and pathways to prove my husband did not falsely give information intentionally but in fact gave to the best of his knowledge the truth.  His only mistake was trusting globe life and their representatives.

  

  Business response

  09/13/2024

  Attached is Globe Life's response.

  Customer response

  09/16/2024

  I am rejecting this response because:   the company continues to deny the fact jimmy had not been made aware of the diagnosis the Dr had not physically tod him nor explained the diagnosis the Dr stated on the death certificate jimmy died of natural causes. He had been hospitalized for a year excluding maybe 4 weeks for reoccurring pneumonia due to bacterial infections that was not actually found for 4 months after the pneumonias and COVID  he declined but it was not because of COPD he wasn't aware no Dr told him of that diagnosis until after he obtained the policy

• Initial Complaint

  08/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is a both Globe Life Insurance. This company is very aggressive. I made an inquiry about life insurance about a month ago. I have received no fewer than 5 mailings about life insurance and more than 10 phone calls about their products. This is way too much and has disrupted both meetings and work times. I let the agent know I didnt want to work with them because I was looking for whole life insurance. Not term life. They offered me a Zoom meeting today at 10 am with their top agent in **. The agent called me 45 minutes before the meeting saying we can have a Zoom meeting now. It is Saturday morning and I should not be disturbed about a meeting I already have an appointment for. The agent ********************* (License #: ******* Agent #: ******************************** very pushy. Once I let him know that I would not be starting my meeting now. And based on my experience with the company I do not think its a good fit, he was very rude and said I didnt want it anyway. He hung up on me. I actually have my life insurance license as well. I know that customer service is apart of the job. These tactics make me very concerned about the manner in which they are operating in ********.

  

  Business response

  09/09/2024

  Attached is Globe Life's response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩