ComplaintsforDesperado Harley Davidson
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Desperado Harely davidson told me they would pick up my bike. Perform recall maintenance and return my bike free of charge. They picked up the bike. Did the maintenance (and attempted to fix some electrical issues that developed while they had the bike) And now they refuse to return my bike.Business response
09/27/2022
I don't understand where Mr. ****** thinks we are keeping his motorcycle, it is ready for pick up and scheduled for delivery a few weeks from today. He did not like the answer and is threating the company with legal action. His motorcycle came in with a bunch of issues and we repaired as much as we could. We repaired around $1800 worth of labor as courtesy, he still is not satisfied. We are at the end of our rope and cannot give out free labor to something we did not cause.Business response
10/04/2022
Well, we did what we could, and stand behind our employees, we are not responsible for any issues that it came in with.Customer response
10/25/2022
Better Business Bureau:
This letter is to inform you that Desperado Harley Davidson has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/26/2022 and assigned ID ********.
Regards,
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.