ComplaintsforE.A.G. Construction LLC

• Initial Complaint

  04/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Eric G******* of E.A.G. Construction alongside his partner, Garrett Dansby, made nothing but promises to get our home renovation complete...we put our trust in them and spent hours listening to the now broken, false promises...they guaranteed to have our home ready to move into within 10-12 weeks. This never happened. They took 2 draws from us, totaling $66,000, which, as per our written contract, guaranteed the purchase of all materials, including the kitchen cabinets, bathroom vanity, tiles, paint, etc. We were completely taken advantage of. Mislead. Deceived. The only time we'd see them was in the very beginning when they needed to stop by to pick up a payment check. The only time we'd receive a text/call was when they knew we were growing weary of the nonsense and endless excuses...they were quick to make promises each and every time. All just to keep us on board with hopes to reach the completion of our home renovation. The very second they had a chance to run and hide...they took it! Not even a reply with an explanation or solution. They simply disappeared. No sign of any of the materials that were promised to be delivered and ready in our home. No proof of having a kitchen even on order. They simply took the money and ran. They took the money and used it for other purposes other than to finish our job and/or buy any such materials as promised and written our our contract.

  Business response

  06/29/2022

  Business Response /* (1000, 7, 2022/05/12) */ ***** pulled a fire arm on my employees on two separate occasions. He continually made changes to the agreed upon work including but not limited to changing his texture from orange peel to level 5. He added an entire section of brick to his house that was not agreed upon. We made the changes as necessary to appease the customer but he was unwilling to pay for the increase on the new services he requested. When told he would need to make the payments to cover the cost of the changes or we would have to stop work he refused and told us to not perform any further services at his property. He is now in possession of thousands of dollars of our tools and refuses to return them. We over delivered on every bit of work that we performed including correcting issues caused by the previous contractor to electrical wiring on the opposite wing of the house that we were not contracted to work on. We have provided more services than were paid for. Consumer Response /* (3000, 9, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just as our experience with both Eric G******* and Garrett D*****, this response does not come to any surprise! Completely FALSE and incorrect information. Absolutely no changes were ever made to the contract, both written and verbal. We have a thread of written text messages that tell the entire truth of this "story" provided as a reply from this contractor to prove all the details. Contractor under-delivered, left us in a complete mess, without a home to live in with our family, including 2 children. No reply regarding reasons behind left out work and details. Now we are going back and having to REPAIR and CORRECT most of the jobs that Eric and Garrett had promised were already done, including but not limited to an incomplete and erroneous HVAC hook up, septic tank hook up and more. Work that we have paid for is now having to be completely re-done! No job has been completed; major loss financially. Emotionally and Mentally completely distressed.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Transaction date: March 2021 Contractor: **** Gonzales Company name: E.A.G address: 5100 Crossvine Ln, Mckinney TX XXXXX Contractor email address: *************@yahoo.com Amount paid: $170k out of $217,147.00 What business commitment to provide you...Built lake house. Contract was for 135sqf Demo $10,000 Labor cost $90,000 Material cost $117,147 What is the Nature of the dispute. Failure to finish the job, multiple attempts to resolved directly with him, wrong installation of roof, damage to the septic tank, incomplete electricity and plumbing work, water damage, damage to neighbor fence, damage to both AC units, no water heater, no driveway etc. Contractor continuously claimed he would provide inspection reports, itemize expense reports and refund amount, none of those claims were done. The contractor didn't provide us with a receipt of the last drawled we gave him of $70,000 but we have proof of the casher checked cashed by his company. The last time we spoke with him, he promised to give us our money back but he failed to answer. The contractor failed to provide us with documentation of the inspections. We contacted a Gentlemen by the name of Jim Hemsell with "A Closer Look" inspections services, he did a frame inspection but was never paid for the inspection work by the contractor. We have proof of emails and text messages from him. This business have not tried to resolve anything, broken promises Has the business tried to resolve the matter

  Business response

  07/06/2022

  Business Response /* (1000, 9, 2022/05/17) */ The customer is behind on payments to my company. She even attempted to pay several times with credit cards but they were all denied. We offered to continue on if she was able to purchase materials but again all cards declined. The house has been completed to 75% and paid for at 30%. We are unable to continue without payment. Consumer Response /* (3000, 11, 2022/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) His response is not accurate and we have proof. Our total contract amount was 210,147 Response to Payment schedule: We did ask if partial payment could be done via Credit card, that part is true. The same day he was purchasing the material from Cedar Supply Inc and Mckinney Lumbar (a total of $12,770.58 Citicard) Home Depot (a total of $2353.63 CAPITAL ONE) Mckinney Lumber (a total of $8060.11 Chase) and yes there were a couple of times it did not go through. We were told by the credit card company it was due to it being a large sum amount outside our normal spending so it was flagged, plus were were not the ones using it, he was. Once we called and preauthorized the purchases, on the same day, the purchases went through. My wife Maria Giraldo and I made the mistake of giving him our credit cards information/picture and that's how he purchased the material. He promised a receipt and we never got it. We have proof of that via text exchanges of him saying on April X XXXX, "20,524.12 charged so far, 1,975.00 left" was his exact text. We can provide copy of those statements and I can show you proof of those text messages coming from his number. Almost every area he claims he completed was either not completed correctly or it was not fully completed. I have evidence of all of this. Text messages, Emails, Pictures, Videos, Receipts, Notarized payments( we later found to be his ex wife ) and/or cashier check receipts. After we gave him the 70,000 draw he was almost none existent after that. I was begging him to complete our job over and over. Excuse after excuse came. At no point did he ever say he wasn't doing our job because he didn't receive his draw nor could he. We have paid him 170,000 out of 210,147.000, which makes us 80% paid. We do not have the notary of the last 70k but we do have the cashier check receipt and it showing that he cashed it. The first 100k is notarized below and signed by him as payment received. We were supposed to pay another 15,000 in materials on our credit card once we were ready for the finishes. We never got to that point because there was long gaps of communication and no forward movement. Plus we had already gave him too much money. We finally told him we needed to make a different decision and to please let us know what our refunded amount would be. He always said "ok" he would let me know what the amount would be by a certain date... I told him all I ask him is to be fair. After a few times of asking, he then just stopped communicating it. We have all proof of communication with **** and all of his excuses (one picture of his alleged mom in the hospital with Covid) We tried to work him but he constantly lied and made up excuses, then he did enough "work" to keep us quiet and content. He took advantage of us being woman and not knowledgeable about construction and our trustworthiness. We have no problem providing BBB with all proof of all communication, receipts and plenty of pictures, also some of our neighbors witness the work and are willing to talk to you. His crew also damaged our neighbor's fence by being careless, he promised that neighbor to pay for the fence but he never did and he never fixed it. None of the electrical wires and electrical panel were done correctly, they left cables everywhere. The plumbing was never done and run all the water lines under the concrete, leaks everywhere. The concrete walls were not sealed and we had water coming in from all directions. **** Gonzales (E.A.G) sabotaged our septic tank by pouring concrete, he claimed there was no septic tank. The septic tank was found, under the concrete he poured. The septic tank was damaged. All the work that **** Gonzales (E.A.G) completed was done incorrectly and we were left with having to repair all the mistakes and took our money. Siding of the house not completed, Flat roof installed with no drop and he installed shingles (you can't have singles in a flat roof), house not sealed, no insulation, The electricity was done by us because he left all the cables lose, The plumbing was not completed and with no septic tank, the house was not sealed and we have water coming in from all sides of the house (Mostly the retaining wall), the house look not proportionate because he made it too high, the AC's were never installed and missing the Freon, The ceiling in the bottom floor is damaged from the water, no fixtures, he painted the house without checking the plumbing (leaks everywhere), a lot of the sheet rock is damage because of the water leaks. When requested inspection reports **** Gonzales kept having excuses not having them. Through some research I was able to track down the company who conducted one of the inspections and spoke with Jim Hemsell ACI with A Closer Look, Jim was kind enough to provide me with the inspection report he conducted for ****. **** never showed me that inspection report and per Jim Hemsell, **** never paid him for the inspection, or returned any phone calls. I will attached the report he provided me. Feel free to also contact him. Now we do not believe any other inspections he said he did were completed. Unfortunately, he was probably not on the job site much and didn't oversee the work like it needed to be. Please feel free to contact me because I have plenty of proof and I also have a case open with Texas Attorney General (#: ELCXXXXXXXXXXX) regarding this situation. One more thing the address he provided in the contract is his home address, not even an office.

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