3 Customer Reviews
Review from Disgusted C
1 star08/03/2023
I wish there was an option to give 0 stars. An appointment was set by my warranty company for HVAC doctors to come in on a certain day. First of all there is no working phone for this company so I wonder how they expect their customers to communicate with them! They never showed up on time and did not even have the courtesy to call me that they cannot make it. I'm still waiting for that courtesy call. Not to mention I called my warranty company and asked my service call to be reassigned to another responsive technician.Review from RJ N
1 star08/03/2022
VERY RUDE and UNPROFESSIONAL. We ended up canceling. Stay Away.
HVACR Doctors LLC Response
08/03/2022
Some customers believe because your company is providing a service to them that now you're there servant.
We understand it's been extremely hot and when you're system is down tensions can be high.
But please keep in mind that our company is not responsible for the unit failure or the extreme temperatures we're all experiencing.
So we greet all the customers with kindness and hope and try assure them we are here to help.
But we will not be spoken to any kind of way because the customer believes because our company or our technician is servicing their unit we are there servants.
We have instructed our dispatch personal and service department to practice the highest form of customer service, but if the customer continues to be rude, record the conversation, call them office so we can document the incident then pack up their tools and leave the customer's home.
We don't need their business if any customer believes that just because we're there to perform a service that we're beneath them and can be treated any way because they're spending money.
Sincerely, The HVACR Doctors, LLC.Review from S Shiv M
1 star01/27/2022
VERY RUDE and UNPROFESSIONAL. Me and my wife were literally harassed and shouted at on the phone. And finally after waiting for 5 hrs for the service, we ended up cancelling. DONOT allow them into your home, not safe.
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