ComplaintsforGlobe Life Insurance Company of New York

• Initial Complaint

  10/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I tried to cancel my policy because I realized I couldnt afford it and i tried to get in contact with customer service to do so, and when I couldnt reach them I communicated with the agent who signed me up and told him I wanted to switch to the cheapest plans and he said he would do it only to find out that Im still getting charged for the most expensive plan, I just signed up last month and I deeply regret doing so , I want my membership cancelled and my money refunded, I would never do business with company again, I definitely feel like I got scammed.

  

  Business response

  10/30/2024

  Attached is Globe Life's response.

• Initial Complaint

  09/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  New to Globe Life Insurance Company Of NY January 2024. Paid 6 month premium for 2 adult children. Both money orders were mailed /sent at same time. They claim only one arrived at their company. In order to keep the "unpaid" policy I paid another 6 months for the policy in jeopardy of lapsing. I followed their instructions how to track the "missing" payment. ************* showed the money order mailed on January 31 2024 was received and cashed February 2 2024. I have not been compensated yet. They do not answer emails in timely manner. They do not return calls as stated in voicemails. **************** is very unprofessional. I also wrote a review on BBB website and don't see it and never received a reference number. I also wrote a review on ****** letting the public know how Globe operates. I took a chance on this company based on BBB stating it's an A+ company with over 70 years of being in business. Sorry to say they are living of an old reputation. The new Globe is way off the A+rating scale. I would like BBBs help in obtaining a full refund not only for the $263 but all the money I already contributed to insurance policies with a company I have little faith in. I want to move on with a company I can trust and has a more personal touch with its customers. Thank you.

  

  Business response

  09/13/2024

  Attached is Globe Life's response.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I cancelled my plan months ago and asked not to receive any further correspondence. I am now receiving MULTIPLE Mailings from Globe Life. I am asking I please be REMOVED from your Mailing List. I do NOT subscribe to your services. Please DO NOT send anymore MAILINGS. This is a form of Harassment. Thank you so very much

  

  Business response

  09/11/2024

  Attached is Globe Life's response.

  Customer response

  09/15/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Over paid company they refused to refund over payment had to dispute with credit card ,then they canceled the policy said they refunded me the check was never received I asked for the check to be emailed they applied it to the policy without my permission. They are lying saying the checked was cashed when I never received the check and they hang up the phone in my face everything I call customer service and supervisor is never available and they never return my call like I ask .I have been trying to get my refund sine May 2024 when the problems first occurred

  

  Business response

  09/10/2024

  Attached is Globe Life's response.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have two insurance and I didnt know the lady called me and said your insurance is late I said I have paid it and I gave her the number and she told me I have two insurance in that name one in 2017 and 2018 I ask her for my money back for 2018?because 2017 was paid up and she said they dont refund money back they owe me from 2018 to 2024

  

  Business response

  08/29/2024

  Attached is Globe Life Insurance Company of New York's response.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have received a letter from Globe Life Insurance stating there is a loan on my policy in the amount of ******** and I have requested a copy of the signed loan agreement because I do not recall requesting a loan from the life insurance policy and I have been unsuccessful in getting this information from them. I have sent several emails/messages to try to get the requested information and they have not responded. I have also requested that my wife be able to speak with them as well as she is on the policy as well and they have not followed the request.

  

  Business response

  07/24/2024

  Attached is a copy of the response that is being sent to ****** ******** today via regular mail.

  I trust this information is responsive to your inquiry.

  Customer response

  07/27/2024

  I am rejecting this response because:   The letter I received stated it was a loan as I have attached the letter that was sent to me. A better explanation is needed. If there was no loan I should not be receiving letters as the attached. I have never heard of a life insurance policy that indicates a loan if you havent borrowed off of the policy

  

  Business response

  08/06/2024

  Attached is Globe Life's response.

  Customer response

  08/06/2024

  I am rejecting this response because:   I would like for the company to not send me correspondence stating anything about a loan if I did not personally call and request to take a loan. If my policy lapsed they should have let it lapsed and not take any on their own. 

  

  Business response

  08/13/2024

  Attached is Globe Life's response.

  Customer response

  08/13/2024

  I am rejecting this response because:   Again they are still talking about a loan. If they decided to create a loan to bring the policy up to date and if I didnt request that they should have let the policy expire. I will. My point is if I did not request a loan how is it a loan still being enforced. The policy can be cancelled 

  

  Business response

  10/10/2024

  Attached is Globe Life's response.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been approved for FMLA and short term disability. NYLG is withholding my compensation. Their reasons are that supposedly I am receiving workers compensation. I have not filled a workers comp claim, or received any compensation. **** is requesting a letter of denial from workers comp, again I have not filled for workers comp. My compensation has been withheld for over 2 months at this time.

  

  Business response

  07/02/2024

  It does not appear that **************** complaint is in reference to a policy issued by Globe Life Insurance Company of New York. The complaint references NYLG, which could be New York Life Insurance Group.
  
  If ************ has an insurance policy issued by Globe Life Insurance Company of New York, please have him provide his policy number and date of birth so that we may review our records further.

• Initial Complaint

  06/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 29, 2024 Global Life Insurance and third party of Global Life charge my card twice with total of $114.93 came off my card. I did contact Insurance and they did admit it was there fault and several other people it happened too. They also stated it would take ***** hours and I will have my money return. I never received my refund.I have called and talk to Insurance on several occasions and they giving me the run around. I even sent proof. As of June 16, 2024 I yet to have not received my refund for the amount $114.93

  

  Business response

  06/25/2024

  Attached is a copy of the response that was sent to ************************* today via email, which we believe is self-explanatory.

  I trust this information is responsive to your inquiry. 

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/01/24 a payment was made in the amount of ****** for the period of 11/23 through 11/24 on my credit card for my mother's life insurance premium. She passed away on 11/29/23 so pro-rating this we are due a refund of $459.48. Globe Life asked that I send the request IN WRITING and that the money would be sent back. I sent the request for the refund on 03/12/24 and keep getting stall tactics when I asked about the refund. I gave them the option of sending me the check OR refunding it directly to the card 1288. I thought that it would be contained in policy payment but it wasnt. I am the listed beneficiary and don't understand why it wasn't sent with the policy pay-out in the first place. Originally I thought that the refund should be for $424.31 but there is the additional 27 days from the first payment at approximately 1.30 per day for an additional *****.

  

  Business response

  05/29/2024

  Attached is a copy of the response that Globe Life is sending directly to *********************** today via regular mail, which I believe is self-explanatory. 

  I trust this information is responsive to your inquiry.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  i attempted to pay my premium for life insurance on april 10 2024. kept waiting for it to go through . called globe life on april 24,2024 they took payment over phone and stated my other payment declined. i used same debit card. payment didnt go through still, made another payment bc the woman said if payment goes through they wont accept 2nd payment but this will ensure my coverage. long story short. they collected too many payments. policy k047475 ****** k047476 ****** both paid in full and still processed payment for ******- this has been a complete run around. i have attached only the fax and the run around emails (not to mention the transfer around calls). i have attached the running total per my bank print out from the bank along with the print out of my account both have running totals and clearly show no refund for ****** from globe life. i just want my ****** back (i even asked if they could apply to next year so i would be good until april 2026) very rude. phone personnel advised that globe wont process a second payment when it has already processed it in full and the BURDEN UP TO ME TO SHOW I DID NOT GET REFUNDED. GLOBE LIFE SHOULD SHOW ME THE DEPOSIT THEY STATE THEY DID MAKE.. which is non existent..if its this hard to get refunded for an overcharge , just how hard will it be to collect when one of us pass? i have highlighted the charges from globe life and cannot find any refunds as they state they have given with attitude. they keep saying my payment declined as the first words of choice everytime i call trying to make me feel bad. however, i had money in the institution available at that time per my attached records. i just want my ****** back and move on. i attached my bank screen shot of only money taken by globe life never refunded since last year. please help me.

  

  Business response

  05/29/2024

  Attached is a copy of the response that was sent to *************************** via regular mail on May 29, 2024, which I believe is self-explanatory.
  
  I trust this information is fully responsive to your inquiry. 

  Customer response

  05/29/2024

  I am rejecting this response because i have not received any refund at this time. i have not received any pieces of mail from globe life, i have checked my **** informed delivery every day and there is nothing showing on that. as recently as 5/23/24 ***** from globe life called me about 3:30pm to advise me that the legal department was going to be reaching out to me but couldnt explain why. i dont know if this is a scare tactic and making me feel threatened, but i found it unnecessary to call me and leave it at that for a refund i am entitled to because it is an overpayment, the only thing i was guilty of was paying too much money to them. i will gladly accept the response for my refund once i actually receive my refund for the over payment. i have never had problems until this year with the payment processing. i have used the same account for many years and the reps were friendly until this time around. each time starting with my payment declined on the 10th, but yet my records clearly show i had the funds in my account with the same account number each time.  to me, requesting a refund of my over payment has nothing to do with the bank payment on april 10th. which my documents support what i have been stating. and again, i dont understand why their legal department would need to speak to me about something that is pennies to them and again i overpaid. i  check my **** informed delivery daily and i just rechecked again nothing shows as having ever been anticipated to coming to my home. and the irony is that when i called previously 5/13 11:48 for 34 mins i was advised the payment would not go out til the 22nd because it had to clear (although it was posted on my bank account) . the emails i keep sending never give me a date or response of how i will receive the over payment monies back. they just give  me a run around. Sadly, none of this would have taken place if the individuals were 1) kind 2) stop bringing up the 10th and making it my fault 3) give a clear concise answer or find out and get back to me.  i had to keep calling and emailing and resort to this to get help.  When i receive my refund of too many dollars paid, then i will gladly accept the business response and provide a 5 star rating.

  Customer response

  06/03/2024

  globe in their statement advised they sent a check out  previously  that i did not cash. they are very slow at mailing or mailed out this week. as i have attached screen shots of the **** informed delivery for may 31 which shows globe life mailing. the check is dated april 29 and it is a $20.00 check. but i am advised by globe life statement my refund checkS for 130 something and 20something would be fed ex to me. i have not received them. only one check which in their statement advise me will be voided out. i will also reach out to the email they provided as well.

  

  Business response

  06/06/2024

  Globe Lifes May 29, 2024 response to *************************** clearly set out what occurred with the premium payments she made on April 10, 2024, April 24, 2024, and April 26, 2024. The payments received April 26, 2024 were refunded on April 29, 2024 and the checks were sent to the address on records for policies #**K047475 and #**K047476.
  
  The refund checks were reissued on May 31 2024 and received in our **************** on June 6, 2024. The checks are being sent to Mr. and ***************** today via Federal Express. Copies of the checks and Federal Express tracking information were sent to ***************** via email as well (copies enclosed).
  
  It is Globe Lifes position that this matter has been resolved.

  Customer response

  06/14/2024

  I have reviewed the business response and accept this resolution as i have finally received the replacement checks on june 6th (only one original came the day they responded and i sent them a screen shot of my **** informed delivery and copy of the check -- so someone is lacking in sending out the checks or it was only sent out after i complained because it was postmarked 5/29). i appreciate the bbb having this resolved as it is only right and fair to return my over payment without me having to send a running total of my complete bank account for a month.. when  bank shows globe life took the money out of my account and verifies they never returned the burden should be on globe life to prove that i received the monies they state i had with a cancelled check. as they now have the cancelled checks today since i received.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩