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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I requested a proposal for fencing from IWeld Texas. When I telephone the office (469-396-6902), voice mail is always full. When I email to Service@IWeldTexas.com, I received no response. After a month, I caught the attention of a worker fencing the house next door. I then received a proposal; however, it was filled with errors as I was being asked to pay 100% of a section common to my property and the house next door for which that owner already paid 100%. I emailed IWeld Texas again and requested a corrected proposal. I received no response. Again I caught the attention of a worker finishing the fence next door and handed my request with corrections to the worker. I still have not heard from IWeld Texas. After several wasted months, I am now soliciting proposals from other contractors.
Business response
12/20/2022
Business Response /* (1000, 10, 2022/11/29) */ Contact Name and Title: Ryan ***** Owner Contact Phone: XXX-XXX-XXXX Contact Email: *******@iweldtexas.com I am working with the client now, this fell through the cracks. We have made a mutual agreement and soon to install his fence. My sincere apologies on this project. Thanks, **** Consumer Response /* (2000, 12, 2022/12/01) */ The owner has presented a new proposal to which I have agreed. When the work is completed and I have paid for the services, I will provide my response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.