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Complaint Details
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Initial Complaint
10/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a pool from ********** 03/22/24 for ******* and installed it 04/18/2024 and 2 weeks ago the sand filter control started leaking and I called them and they kept telling me they didn't know what they were going to do, send the entire control or the part inside the control, which I said I'm not knowledgeable enought to do that and it's best to send another complete one, it's just 6 months old, I've been in contact with **** but haven't been able to get my leaking pool fixedCustomer response
10/21/2024
Good morning , i am glad to announce that the problem has been resolved , i did recieve a notice that the new part is being shipped and i am ok with this , always glad there is a BBB Respectfully **** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.