ComplaintsforRecon Fence & Deck
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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We just had a new fence installed by Recon Fence and are unhappy with it. We ordered a Cedar fence from your company, and we did NOT get a Cedar fence. We ordered a new 6ft Cedar Board on Board Fence for about 100 ft of fencing. We're finding out now that Japanese Cedar is NOT real cedar. WE DO NOT RECOMMEND JAPANESE CEDAR TO ANYONE NOW!!! Japanese Cedar is a cypress tree and NOT a real cedar tree. Spending nearly $5 grand for FAKE CEDAR boards is a total ripoff when you can get a regular Pine boards for much less. To call Japanese Cedar a cedar is a misnomer. We thought we were getting real cedar. This explains why a large number of boards you installed were cracking and the boards are also full of large knots, which will eventually become holes. Real cedar does NOT crack like this. We were NOT expecting you to cut corners like this with very low quality wood for a small backyard. You would never use Japanese Cedar to build a fence at your own house so why would you be installing this garbage at other people's houses? Japanese Cedar is brittle and cracks easily. There are large cracks in the boards you installed ranging from 10 to 30 inches. This is not acceptable! Nobody wants a bunch of cracked boards. Other customers are having the same problems. These large cracks will only get worse and the boards will have to be replaced again soon. We asked you to replace the rest of the boards with cracks and holes and you refused to do so. The kickboard looks faded like something out of salvage yard with ugly green mold on it when it was installed. The railings look old & have very large ugly knots in it too. It looks like an old dingy fence. We ordered a Cedar fence from your company, and we did NOT get a Cedar fence. When you replace these boards with REAL CEDAR like Western Red Cedar, we will be happy to give you a 5 star review. CLICK ON LINK FOR FENCE PHOTOS: https://postimg.cc/gallery/X94kT4SBusiness response
11/10/2022
Business Response /* (1000, 5, 2022/10/11) */ Contact Name and Title: **** *** OWNER Contact Phone: XXX-XXX-XXXX Contact Email: **********@gmail.com I have attached the invoice for material uses on this job. #1 cedar from Binford Supply, we agreed on changing 30 pickets after completion. We changed 60 and customer still was requesting more. We gave customer a Discount as well before building noted on contract. As customer kept asking for cheapest deal. Thanks please feel free to call **** XXX-XXX-XXXX Consumer Response /* (3000, 7, 2022/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) These were really poor quality boards you installed, which would explain why you ended up having to replace 60 boards. These boards are so brittle that when you have to take out a cracked board to replace it, you end up cracking the boards on either side, which means those boards have to be replaced too. If the boards are this brittle, that means these boards will fall apart quickly during the scorching summers and strong winds we have in Texas. You were not willing to stand behind the product you installed by replacing all the boards with cracks and holes in it. We still have several boards that have 10 to 30 inches cracks in them. The fence pictures that we posted speak for itself. We still will NOT recommend Japanese Cedar to anyone because this is NOT real cedar. We ordered a Cedar fence from your company, and we DID NOT get a Cedar fence. We found out now that Japanese Cedar is also called "Japanese Sugi Pine," which is definitely NOT real cedar. If I wanted a Pine fence, I would have spent $3 grand for a Pine fence. Real cedar does NOT crack like this. If you were really using real cedar like Western Red Cedar, there should be no reason why you would need to replace 60 boards! These are very poor quality boards indeed! You would never install this garbage at your own house!! We will let everyone know to avoid Japanese Cedar like the plague!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.