ComplaintsforOviedo Tire Shop
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I brought a used tire from the shop and after the purchase I was told I was not able to get a receipt after I requested one which goes against consumer act within the next 10 days I had a flat and my dad went back to the same shop to get a new tire and they told him that it would be a $8 charge for the receipt so when I got off work I went back up there to explain how I just purchased the tire and they didn't give me a receipt so I ask them again for the receipt for the tire that was brought today 10/19 from my dad purchased and they charged me $5.75 for the receipt I explained I never heard of a business charging to receive a receipt I then read on the receipt I purchased that it's a 15 day warranty on used tires but the shop didn't want to honor the warranty or give me a refund for the tire I had purchased that should've been replaced with the warranty it's states if a customer requested a receipt a business is to provide it to the customer within 7 days of the request and that didn't happen in this situation I would like my money back and for that business to know it's illegal to charge a customer for the receiptBusiness response
12/30/2022
Business Response /* (1000, 5, 2022/10/20) */ I am sorry if you misunderstood the situation. Your father purchased the tire but did not have enough for the taxes which is why he still owed taxes. He mentioned that you would pass by to pay the rest which is also why we withheld the receipt as the tires have not been paid for yet. As for the other tire, it was not from our shop so we could not make a receipt for it as that would be fraud. Even if it is so you could submit it to your insurance like you stated, I regret to inform you that it is not something that we would like or could do.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.