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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 7, 2022, I called Standard Casualty Company to file a claim on a water line brokerage resulting in a water leak while no one was home and it went for hours. They told us to find a plumber to fix the problem and to save receipts. After, we sought help to bring solution to the problem they refused to pay for the sink faucet that included the water hose that had bursted in their contradictory letter. They saw no observable damage to personal belongings, which were backed up by picture evidence. The leak that went through the belly paper is still hanging from my mobile home; leaving my house unsealed or winterized. I have never seen such unprofessionalism and lack of accountability like Standard Casualty Company has demonstrated themselves. I definitely want my house back to how it was before the water leak because its the only shelter I have to provide my family and the insurance gets its premium every month to come through in these circumstances.
Business response
12/13/2022
Good Afternoon,
Please find the attached document in regards to the Claim. Thank you and please let us know if we can be of further assistance.
Respectfully,
***************************
Social Media Manager and Licensed P&C
*********************
Customer response
12/20/2022
Complaint: 18551509
I am rejecting this response because:I received a letter composed of the previous letters disregarding any of our needs as customers
and reviewing, the evidence; pictures sent. It appears that they have no intention to listen to clients
but rather have a mindset of working on behalf of their companies interest. Therefore, I in no shape or form
agree with such action.
Regards,
***************************Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received water damage and meardue in my home from a water leak and my insurance company for two weeks been giving me the run around and giving me all different reasons why they are delaying my claim the inspector want return my calls one time he did he told me a lie about he was waiting on the examiner he lied the examiner said she waiting on him back and forth lies for weeks the water damage has made me and my wife sick from the meardue inside the wall and kitchen cabinets and floorBusiness response
06/16/2022
June 16, 2022
Better Business Bureau
GEICO ***** *********************** Company
Insured: *******************
Location: ****************************************************************************************************************************, 77845
Claim Number: 96295
Policy Number: 685731
Date of Loss: 05/31/2022
Cause of Loss: Water
To Whom It May Concern:
Standard Casualty Company (Standard) acknowledges receipt of the complaint reported by ******************* of ***************, *****. After review of the customers current open and pending claim and all related documentation, we have determined the following:
June 2, 2022: A claim was presented to Standard by customer ******************* concerning reported water damage that occurred on or about May 31, 2022, due to water leaking from a plumbing line at the washing machine. The customer reported damage to walls, floors and cabinets and advised they taped over the hole in the water-hose to stop the leak.
June 3, 2022: Based upon the conversation with the customer, Service Master Restoration was requested to respond to the home and provide water mitigation services for the customer. Service Master Restoration by Century was dispatched.The claim was assigned to adjuster ***********************, who scheduled an agreed date and time to inspect the home.
June 3, 2022: *********************** from Service Master contacted the customer who advised that everything was dry and Service Master assistance was not required. Service Master offered to perform a moisture check at the home.The customer advised that the adjuster was scheduled to inspect the home and they would call back after this inspection.
June 6, 2022: The claim was inspected, as scheduled, by ***********************.
June 8, 2022: Service Master placed a follow-up call, and left a voice-mail message for the customer regarding conditions at the home.
June 10, 2022: Service Master spoke with the customer.The customer stated he did not need their services.
June 13, 2022: The adjuster contacted the customer to discuss prior plumbing and flooring repairs.
June 15, 2022: The adjuster completed his report on the claim and submitted this for review by the Claim Examiner, *****************************.
June 16, 2022: A letter was sent to the customer at **************************** to advise and confirm that the claim report had been received from the adjuster and would be reviewed by the Claim Examiner.The letter confirms that the Claim Examiner will be providing information on the claim within the next ***** business days. This letter also provides the name and phone contact information for the Claim Examiner along with the email address and phone contact information for the *****************.
This claim remains open and active and we will continue to work with customer to bring this claim to a resolution.Handling and processing of this claim meets and exceeds all requirements outlined in the ***** Insurance Code, Processing and Settlement of Claims, 542.056,542.057.
We understand that this can be a frustrating process, and regret that the customer is not satisfied. For claims and policy related matters we recommend and encourage the customer to contact our claims department to speak with us directly regarding the claims process and policy coverage.
Standard Casualty Company does not intend to waive, but rather expressly reserves its right to assert any other policy terms, conditions, exclusions or legal defenses to coverage that it might later learn may be applicable to this loss.
Respectfully Submitted,
Standard Casualty *****************Customer response
06/17/2022
Complaint: 17430025
I am rejecting this response because: incorrect information given to me regarding my claim from the inspector and claims department false information provided to me from company giving me the run around and no claim number until June 15 ;2022 when I got upset about the lies the inspector provided to me and had to keep calling him after several times he wouldn't answer or call me back regarding my claim they all are so unprofessional.
Regards,
*******************
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.