496 Customer Reviews
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Review from LeRoy N.
5 stars11/14/2024
Their communication was excellent through out the entire process and the technician was kind as well.Review from Olga B
1 star11/11/2024
I can't believe ****** sales *** was able to convince me to pay $650 for a furniture protection plan. The *** sure made it sound like it is a sure thing. "If you have a toddler or a pet in your house, don't even think twice * any marker stains, pet scratches, pet fur accumulation * you name it! They'll come out and clean or ***lace the couch for free!" * he said. Sounds like a no brainer. Except that I wasn't offered "Terms and Conditions" of this furniture protection plan at the time of purchase. Turns out, when you go through the online claim submittion process, submit proof of purchase, take all required photos, describe each damage in great detail, they deny you citing their Terms and Conditions. The stains that I ***orted were deemed not covered due to "Accumulation of stains" even though I was able to provide details on the single specific occurance. Terms and conditions also say stains are excluded if a customer uses over*the*counter producs. The back of my bar stool fell off * this was also denied due to Structural Damage not being covered under the plan. What is covered then?? Nobody knows. This is an excellent business model for ProtectAll/GBS and Ashley * sales *** lies about the coverage and does not provide any documentation to confirm the coverage, and the coverage excludes any and all types of damages. Their profit margins must be near 100% * all they need is a few low*paid foreign employees (or better yet, ChatGPT) to copy*paste denial responses. Shame on you, GBS and ******.Review from Andrew M.
4 stars11/06/2024
We were pleased with the work performed by the technician.Review from Pat
4 stars11/01/2024
I thought the service on my chair was done in a timely ******. The technition that came to my house was very courtous and new his jobReview from Roy T.
5 stars10/30/2024
Youre Teck( ****) was *****************************************Review from Jason R
1 star10/25/2024
Total SCAM....We purchased a premium 3 year protection plan when we bought all of our new furniture in 2022. The individual at the store pitched it as a great option to protect our furniture if it ever got damaged. Made out first claim 10/23/24 and it was immediately denied based on their interpretation of the damage to fit any exclusion clause possible. When I called, they gave the same excuses and that no option for a secondary review existed. Based on all the other reviews I have read, this is standard for this company. Save your money!!
PROTECTALL Response
10/27/2024
Thank you for reaching out and sharing your experience. We understand your concerns and are here to clarify. Our protection plans aim to provide coverage for specific types of accidental damage, as outlined in the plan terms. Upon reviewing your claim, it was determined that the reported damage or stain does not fall within the coverage parameters set by the plan. We encourage you to review the detailed terms of the plan to better understand what is and isnt covered, as they contain key information on qualifying incidents.Review from Sonia P
1 star10/14/2024
I submitted a claim on July 6th, and I'm still waiting on a response. I have emailed several times and I haven't gotten any response back. Meanwhile my furniture is getting more damaged because it is not getting fixed or replaced. I have provided with everything they needed, photos, receipts, tags, etc.PROTECTALL Response
10/27/2024
We apologize for the delay. We have submitted the request to replace the headboard, however the images of the rails do no match the invoice provided by the store for the record of your sale. An email was sent to you asking for the updated information. We will be happy to review your information once we receive the updated invoice.Review from Vickie M.
5 stars10/12/2024
Excellent service and friendliness of technician! Also he was very punctual!PROTECTALL Response
10/23/2024
Thank you so much for your kind words! We're thrilled to hear that our technician provided excellent service and was both friendly and punctual. We pride ourselves on offering top-notch customer care, and it's wonderful to know we met your expectations.Review from Linda D.
5 stars10/11/2024
******* was wonderful! On time. Very patient and extremely efficient. Took the time to troubleshoot in my own if the problem happens again. THANK YOU SO MUCH *******!!!PROTECTALL Response
10/23/2024
Thank you for your wonderful feedback! We're delighted to hear that ******* provided such exceptional service. His patience, efficiency, and willingness to troubleshoot the issue with you are exactly what we strive for. We'll be sure to pass along your appreciation to him.Review from Noah G
1 star10/09/2024
We bought a couch from ****** home furniture store. We paid extra for insurance. After 3 months the couch tore at the seem for one of the back cushions (from regular use). We made a claim and found out that almost every damage possible is excluded. The insurance is a scam. We also asked several times to the ****** home furniture sales person if it cover rips at the seems. Because from experience we noticed that is where the majority of rips happen. But of course is excluded once it actually happens.PROTECTALL Response
10/23/2024
Thank you for reaching out and sharing your concerns. Seam separation is typically excluded from protection plans as it's an excluded damage in the terms and conditions. We understand your frustration, especially after specifically asking about coverage for seams. We apologize for any confusion caused during the purchase process and encourage you to follow up with the store if the plans coverage was misrepresented. Your feedback is valuable and helps to improve communication about coverage details in the future.
Customer Review Rating
3.06/5stars
Average of 496 Customer Reviews
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