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Complaint Details
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Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON AUGUST 8, GARY ****** ** OF PAMPA TX PICKED UP OUR DIRT BIKE TO SEE IF THE LOCKED MOTOR COULD BE SAVED. HE WAS TOLD THAT IT LOCKED UP AND THAT IS ALL WE WANTED HIM TO LOOK AT. THERE WAS NOT A WRITTEN AGREEMENT SIGNED. WE COMMUNICATED BY TEXT AND PHONE CALLS. HE HAS KEPT THE BIKE FOR OVER A WEEK, SAID HE PUT MORE HOURS INTO IT THAN WE REQUESTED AND NEVER ONCE ASKED FOR PERMISSION TO TAKE EVERYTHING APART. THE CARBURETOR WAS NEW, WITH LESS THAN 2 HOURS DRIVE TIME. HE STATES ON HIS ITEMIZED INVOICE HE TOOK THE CARB APART. HE WAS SPECIFICALLY TOLD THAT WAS NOT THE ISSUE. HE HAS REQUESTED $100 FOR TAKING APART THE MOTOR AND VALVES AND $50 FOR TAKING APART THE NEW CARB. HE REFUSES TO NEGOTIATE THE UNAPPROVED WORK CHARGE. WE WILL PAY THE COST BECAUSE WE WANT THE DIRT BIKE BACK.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.