153 Customer Reviews
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Review from Molly C
1 star11/22/2024
Be cautious if you're an HOA who decides to use any company to do what a simple chat or a knock on the door would do. Unfortunately, my family had a horrible month combined with surgeries, death of a loved one, and a prolonged hospital stay for an immediate family member. Within the span of a month, we received $200 in fines. We have lived in the same house for 10 years and have not received a fine until now. The manager is giving of course a phone number to call with availability, but when we try to call they aren't available. What happened to love your neighbor as yourself? What happened to a simple knock on the door and asking if something odd is going on? Very disappointed.Review from Michele D
1 star11/13/2024
This is the WORST! They have no emergency response. Target homeowners and are working with ***** law firm to sue home owners and take their homes in foreclosure.This company is terrible. Look at employee reviews and class action lawsuits in ********!! This company is a fraud and works to discriminate against minorities!
RealManage Dallas Response
11/19/2024
Please email us directly at ************************************* with your contact details and any specific incidents or evidence you can provide. We aim to investigate these claims thoroughly and ensure that our practices are fair and just for all community members.Review from Denise M
1 star11/02/2024
1: They send violation letters for violations that have existed for 5+ years and had already been deemed non a violation by the previous company. 2: They do not treat everyone the same. Example1: Some homeowners have only a ***** ****** in their front yard but my ***** ****** wasnt enough. I had to buy another tree. Example2: Got a violation letter for dead grass over 50% of front yard (it had more grass than that) but a neighbor has no grass in front yard. ***** had grass for at least 2 years. Yes, I know neighbors violation has nothing to do with mine but why chose to send me a violation letter but not the neighbor?3: I was told I need to ask permission/fill out the proper form in order to paint my house the same color.4: I may or may not get the *** Annual Fee bill on any given year. Didnt get one last year and still havent gotten one this year.RealManage Dallas Response
11/05/2024
We apologize for the frustration and inconsistency youve experienced. To address your concerns, please email us at ************************************* with your community's name, property details, and specific issues youre facing. Well review your account and work to resolve these matters, ensuring clarity and consistency in communication. Thank you for reaching out.Review from Hello N
1 star11/01/2024
We live in *********** in ******** and have had nothing but awful experience with this company since they took over from the previous and now our rates have increased and violations galore! Absolutely ridiculous! *********** needs to fire them!!!RealManage Dallas Response
11/05/2024
Were sorry to hear about your experience and understand your concerns with the recent changes. To help address these issues, please email us at ************************************* with details about your situation, including your property information. Well review your concerns thoroughly and work to resolve any issues.Review from S. E.
1 star11/01/2024
They are raising my HOA fees to $37 this year. Last year it was increased by $27. Just seems like every year they are trying to get more and more money out of us. When I tried to get more information as to why and where my money would be going I got little to no information. Then HOPE just stated this is non-negotiable and ended the conversation. This is terrible and I can't stand the secrecy and lack of information. If you are going to increase my HOA fees you better have some documentation to why.RealManage Dallas Response
11/05/2024
Were sorry to hear about your frustration with the *** fee increase and the lack of information provided. To help address your concerns, please email us at ************************************* with your community's name, location, and any specific questions. Well make sure your concerns are reviewed thoroughly and that you receive the detailed information youre looking for. Thank you for reaching out, and we appreciate the opportunity to assist you.Customer Response
11/18/2024
I( have sent you an email in regards to this. I would hope something gets resolved or a proper understanding of the 13% increase which is really close to the legal cap of 15%.Review from Michele D
1 star10/18/2024
A scam!! This is a corruption. Involving your HOA who hired a property manager aka Real Manage. RealManage works with a law firm. *****. The lawyers sign freely to things affecting you in your home and your life. This is a great scam for them.RealManage Dallas Response
10/28/2024
Were sorry to hear about your experience and take your concerns seriously. Please reach out to us directly at ************************************* so we can discuss your situation in detail and work toward addressing any issues. Your feedback is important to us, and were committed to ensuring transparency and support.Review from Canute D
1 star10/08/2024
This business is double dipping. It has charged myself and a new owner for *** fees at the same time. My fees were on auto pay from my bank and before I stopped the auto pay the *** took out the fee even after it had been 8 days after the sale, and they had a new owner account on file.They refuse to refund my money 8 days post sale and even after they admitted that there were 2 accounts listed. One in my name and one in the new owners name. The unit was sold on 8/27/24 and they charged me for the following months *** fees. They refuse to admit that they made a mistake, and will not return my *** fee amount to me.RealManage Dallas Response
10/09/2024
We apologize for the frustration you've experienced and understand your concerns. Please contact us directly at ************************************* so we can investigate the situation further and work toward resolving this issue. Your feedback is important to us, and we want to ensure that your concerns are addressed as quickly as possible.Review from Tom D
1 star09/26/2024
Horrible service. They do not answer the phone. You can leave multiple messages and no one will call you back. You can send follow up emails requesting a call back or response and they do not respond.Review from David S
1 star09/26/2024
Worst management company I have ever encountered. They dropped me off their autopay without informing me, then sent me a bill 8 months later stating the delinquent charges along with a $150. late fee. After numerous attempts to reach out to a manager, I finally had one of our board members communicate with them. After an extended period of time, I was informed by the board member that RealManage would not waive the late fees because of the time elapsed.Review from Michele D
1 star09/21/2024
I am finding this HOA associated with Cambridge Crossing HOA. What the h*** is going on with these HOAs? As I was researching because there is some fraud going on here. How can there be two HOAs for one community? Where does the money go? This is some serious garbage. I believe we are all being scammed by a corrupt scheme. Cant wait to make some calls to District and State Attorneys Office come Monday. Time to start suing these theivesRealManage Dallas Response
09/26/2024
Thank you for sharing your concerns. We take transparency seriously and want to clarify any confusion regarding the Cambridge Crossing HOA.
Please reach out to us at ************************************* so we can provide more information and address your concerns directly. We are committed to ensuring the *** operates fairly and within all legal guidelines.
Customer Review Rating
1.39/5stars
Average of 153 Customer Reviews
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