Customer ReviewsforToyota Motor Credit Corporation

I will never lease a vehicle with them again. They received over 50K to pay off my vehicle and held onto the funds for 2 months before sending off the title. Then reported the information to credit bureau as late because they were behind for 6-8 weeks on processing payments. My payment was never late they need to be investigated for there business practices immediately.

November 20, 2024 BBB Case: ******** ****** ******** Account Number: *********** This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ********, regarding their delay on processing their lease payoff check on the above referenced account. Our records reflect Mrs. ******** also filed a complaint with the Consumer Financial ***************** (****) on November *******, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** Please know, a response will be provided to the **** on or before November 29, 2024. We understand Mrs. ******** time is valuable, and we appreciate their patience while we review the concerns. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Stay away at all costs. Please seek alternate financing. I hate to sound cliche but they don't have a clue. From the customer service **** who take the calls to their resolution team, their lack of training and lack of knowledge is more than obvious and evident.

November 18, 2024 ***** ******* BBB Review This is in response to the review submitted by ***** *******, against Toyota Motor Credit Corporation (TMCC), We regret to learn this was not a positive experience and would like to extend our sincerest apologies for any frustration Mr. ******* endured when contacting our *********************** regarding the closing on his TFS account. Rest assured, our telephone interactions held with our agents have been reviewed and any instance of misinformation or inappropriate communication by our agent has been reported to the appropriate Management team.Our records indicate that Mr. ******** TFS account shows as paid in full, and the title has been released electronically (ELT) with the Department of Motor ***************** We would like to extend our congratulations to Mr. ******* for paying off his loan with Toyota Financial Services (TFS). **** strives for excellence in customer satisfaction and we regret if we failed to meet **** ******* s expectations, with respect on closing this TFS account. If Mr. ******* has any further questions, he may contact our *********************** directly at **************, Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

I finished paying off My car and they never sent my title , when i payed off the note, no.i gotta do all then legwork, but they called me 100x to trade in my car ,...

November 15, 2024 Contact Name: *** ******* ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *** ******* regarding their dissatisfaction with Toyota Financial Services (TFS).We have reviewed the information provided and require additional information to resolve the concern and/or locate their TFS/LFS account. For us to assist quickly, please provide us with the information required below: The account number, social security number, or last 8 characters of the vehicle identification number (VIN).Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

I wish I could give no stars. I am a senior citizen 75 years old. I have dealt with Toyota financial for at least the last 12 years this year. I bought my Toyota and because the interest rate was lower than Toyota offered. I financed it with my credit union as I said on 75 and an error I sent, my payment to Toyota instead of to the credit union on October 3 I was told that they were refund my money by October **************************************************************************************** he would send it out the following day, which wouldve been October 5. When I did not get it back by that day, I called and they said it would definitely go out October 15. Did not receive it by October 15 called again was told it was going up that day and if I dont have it by 24 October, call back. I called back today. I was told the administration office never received it on their spreadsheet so it had to be resubmitted And now it is not going out until October 24 I called this morning and they told me it was going to be sent out today now October 25 so now I dont know if Ive been lied to for the fourth time. Do not deal with Toyota financial they do not have good customer service. They cant get in touch with their administration office. The resolution department customer service department lies and I cant file a complaint as they are not even BBB accredited. I will never deal with them again just trying to save somebody else the headache of trying to deal with them. I am also going to call my Toyota dealer and tell him what I had to deal with.

October 29, 2024 ******** ********** BBB Review This is in response to the review submitted by ******** *********** against Toyota Motor Credit Corporation (TMCC), regarding their bill payment checks submitted on their TFS closed account.First and foremost, we would like to extend our sincerest apologies for the frustration Mrs. *********** endured when contacting our customer service center regarding her refund check. After conducting a thorough investigation, our system confirms Mrs. ********** s bank electronically sent a payment to her former Toyota Financial Services (TFS) account number ending with **********. Please know, if a payment is remitted to a closed account, our systems are designed to issue a refund check. As result, on October 24, 2024, a refund check (********). for $391.15 was mailed to her address on record with an estimated delivered date of 7-10 business days.**** strives for excellence in customer satisfaction and regret if we failed to meet Mrs. ********** s expectations, with respect to her refund check. If Mrs. ********** has any further questions, she may contact our *********************** directly at *************** Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

It took 1 day on October 3rd for Toyota to take my payment and 29 days to cut a check. I should receive interest because if I was 29 days late on a payment I would be charged a late charge. I love my Toyota but will never finance another one with Toyota Financial.

I would give 0 stars if I could. Sent my insurance claim check September 18th for endorsement. Quoted 7-10 business day turnaround time. It is now OCTOBER 22nd and no one can tell me where the h*** my check is!!!

October 25, 2024 Contact Name: ****** ****** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ****** ****** regarding their dissatisfaction with Toyota Financial Services (TFS). We would like to thank our customer for bringing these matters to our attention, and we appreciate their patience while we have reviewed their account. We did attempt to reach our customer by phone on Friday, October 25, 2024, but were unsuccessful. Our records confirm that funds from *********** were received on September 16, 2024, in the amount of $3,183.70 for the referenced account; however, processing can take up to 30 days from receipt of funds and all required documents. We are in the process of completing this request and will have the check expedited to our customer via ***** tracking # **************. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

Toyota Financial Services Subject: Formal Complaint Regarding Refund Delay and ************* Balance Dear *********** am writing to formally lodge a complaint regarding the significant delay in processing my refund, which has directly resulted in my bank account being left in a negative balance. My account with ********************************************* is *********, and I had been assured that a refund of $2830.50 would be processed within 30 days from August 23rd 2024 upon receiving the check from Toyota ******************** Yet as of today, 10/21/2024, I have not received the funds for the remainder of $730.50. As of todays date 10/21/2024, I see that the check for $2100.00 VSA refund was returned which now left my bank account in negative balance. Over the time, I had multiple agents and resolution specialist assure me that my checks were sent and every time I call in they would inform with different information. Due to this delay, my bank account has incurred overdraft fees and additional financial stress, which I believe could have been avoided had the refund been processed in a timely manner.I kindly request that you expedite the refund immediately and compensate me for any overdraft charges and other related costs caused by this delay. I trust that Toyota Financial Services will take swift action to resolve this matter and ensure that such delays do not occur again.I would appreciate a response within the next business days regarding how you plan to address this issue. Please contact me to confirm receipt of this letter and to discuss any further steps.Thank you for your attention to this matter. I look forward to your prompt resolution.

October 24, 2024 Contact Name: Mausxes **** Account Number: ********** ******************** of Toyota Financial Services (***) is in receipt of the review submitted by Mausxes **** regarding their dissatisfaction with Toyota Financial Services (***) associated with the above-mentioned *** vehicle account. ********************************************* Insurance Services (TMIS) records reflect that an insurance cancellation was received per our customers request. **** issued a check to both the primary customer and the co-signer, Mausxes **** and ******** *****, on October 9, 2024, in the amount of $2,100.00, after receiving the funds for the cancellation from ****; however, due to the check missing the proper endorsement of all parties, the bank returned the funds. The *** system of records reflects that Mausxes **** spoke with a member of our Resolution Team on October 23, 2024. A second check is in process of being issued in the amount of $2,100.00 and will be expedited to our customer via *****. Given the above facts, the funds were not returned due to a *** error. There is no compensation due or owed to our customer. It is imperative that all parties endorse the second check prior to depositing it with their financial institution. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

******** customer service. The person on the other side hang up on me. They cant confirm if they received a check. One person said to get information from insurance about the check to escalate it when called and provided information to another person she says we dont escalate it will take for 2-3 weeks. And hang up on me. Whats the point of me providing the check information then. Completely unexperienced people work in their **************** no information is updated on their end. Everyone has something different to say. So unreliable. The battle just begun. Will be updating with processing of my total loss claim if they will ever get to it.

October 7, 2024 BBB Review Contact Name: ***** ********* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ***** ********* regarding their dissatisfaction with Toyota Financial Services (TFS). *** would like to thank our customer for bringing their account and concerns to our attention. We understand and recognize that time is valuable, and the total loss of the 2021 Toyota RAV4 is a difficult situation. We also recognize our customers rely on the companies they do business with to provide accurate information; therefore, our team members are trained to the highest standards. We appreciate having our customer's feedback, and we have provided the necessary coaching to the appropriate management teams. In regards to ***** Myronenkos concerns associated with the status of the funds to settle the total loss claim, as of the date of this response, the funds are not reflecting in our system of record. *** would like to properly address this request, and we appreciate our customers patience while we review the account. To best assist our customer, we will follow-up with them directly with an update within the next 48 business hours from this response. We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

I do not understand how a company/business with the Toyota name attached can deliver such poor poor customer service. Our 1 year old truck was totaled and our insurance sent Toyota Motor Credit the payoff ( plus extra) amount. The payment was sent in middle August but Toyota Motor Credit Corp. stated they did not receive until Sept 4. Initially they stated they would take about 10 days to post payment because they were back-logged. We waited.... and waited... and waited. Then customer service at ********************** ********************** stated it would take about 2 weeks. So we waited..... and waited.... and waited. Then customer service stated 2-3 weeks because of the on going back log. So we waited and waited. All the time spending out of pocket money for rental cars and borrowing family cars. But we waited and waited.... Then customer service (today) does not even give a timeframe and it has almost been 30 days!!! I know they recently went through a lawsuit for not refunding warranties. I am putting yelp reviews on Toyota's companies and will continue to. We were going to go back to Toyota to purchase another new vehicle - but no longer. This TM Credit Corp should be ashamed - it seems illegal what they are doing.

October 2, 2024 ******* ****** BBB Review This is in response to the review submitted by ******* ******, against Toyota Motor Credit Corporation (TMCC), regarding their dissatisfaction with their total loss claim. We are unable to verify an active Toyota Financial Services account based on the information provided by Ms. ****** however, we would like to properly address their concerns. We ask that she provides additional information (such as an account number, social security number, or vehicle identification number) which can be used to identify the loan. If Ms. ******* concerns are not based on a Toyota Financial Services account, we ask that they refer this complaint to the appropriate business for review/response.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission

Toyota financial services is the absolute most incompetent ridiculous lien holder I have ever dealt with. I had to refinance my car due to a separation, Toyota doesnt offer that so I went through somebody else. Im also doing a state change because I moved to a different state at the time of the separation. My current lien sent everything Toyota needed, Toyota received the payoff check which of course they had no problem accepting. However they will not release my title to ANYBODY so I can register it here. Not a single customer service *** has told me the same thing so thats also a huge red flag and very concerning. It seems like nobody including Toyota financials specialists know whats going on. I have been dealing with this for over a month. This is my first and ONLY time financing through Toyota. I love Toyota cars however, their finance department has major internal issues that need to be resolved. These are peoples lives they are messing with and they just dont seem to care. No problem taking checks obviously! I have wasted so much time on countless phone calls. I would be embarrassed if I worked there. My current lien is now trying to get the title from them since Toyota financial keeps running me in circles.

September 27, 2024 Contact Name: ***** ******** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ***** ******** regarding their dissatisfaction with Toyota Financial Services (TFS).We understand and recognize that time is valuable; however, based on the details provided to the BBB, ***** ******** is an unauthorized party, and as such, we are unable to fulfill their request for assistance. The privacy of our customers is vital. *** respects the privacy of our customers and engages procedural safeguards to protect the confidentiality and security of our customers information. Our goal is to ensure we are in compliance with federal privacy laws and any state-specific regulations regarding the sharing of information. We respectfully request that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above-mentioned concern. We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

Toyota Financial Services has poor customer service and business practices. I financed an auto with them in April 2024 and unfortunately July 29, 2024, the auto was involved in a total loss accident at the fault of the other driver. Full payoff was sent by insurance company and received by Toyota Financial Services on August 19, 2024. The date of this complaint is September 23, 2024 and Toyota Financial Services has still not posted the payoff check nor returned my financed GAP and warranty coverage refund. I have made multiple phone calls to this company and get the same answer "that department is behind on posting payments, please continue to wait". This is poor customer service and business practice. We cannot replace the totaled vehicle until it is wiped from my credit so that my debt to income ratio makes financial sense for another vehicle. I will never finance with *** again.

September 27, 2024 BBB Review Contact Name: ****** ***** -****** Account Number: ******4299 ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their total loss. *** thanks ****** ***** ****** for bringing their account to our attention. We understand ****** *****- ****** total loss processing took longer than initially expected. Rest assured; we have allocated additional support to help improve our current service levels overall. As of September 25, 2024, ****** *****-Sparkss account has been closed; their insurance payoff was backdated to July 29, 2024, the reported date of loss.Pursuant to the total loss letter dated August 14, 2024, ****** *****-****** was advised, If there is a surplus on your account after all the payments and refunds are applied, we will send you a check approximately 10 days after the account is closed." We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.