ComplaintsforAutonation USA Plano
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Complaint Details
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Initial Complaint
10/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/01/2024 AutoNation ************************************* Submitted a request to purchase my vehicle on their website, received a fair offer of $9,225. Made an appointment to come in and complete the transaction and was given an updated offer 45% lower than the original offer, $5,000. I was told it was due to the mileage, which was correctly entered in the quote I submitted. I was told they would not honor the written offer I was given, only would say a generic offer is given and they don't use what their dealer links you to. It is just used to get customers to come to their lot.Business response
10/08/2024
Good afternoon sir. I did have the opportunity to speak to you over the phone to properly address what you felt were unethical business tactics. Again, certainly apologize for the inconvenience and my team has learned from this and will strive for earlier proper communication moving forward. Should you have further questions...please do not hesitate to reach out to us!Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have spoken with my personal sales associate and a manager of sales if Im not mistaken. As I tried to explain to them I have not been satisfied with my vehicle. I have had multiple issues since the day I drove it off the lot. I have been back and forth between two locations getting issues fixed. With the last issue costing ***** dollars in repairs. Repairs that were noted, when the vehicle was in the dealership possession back in January. Which at that time they told me they were submitting to the warranty company but yet did not fix. No, one would work with me. I have called numerous times, and have been brushed off. I have had to advocate for myself by myself. I told them I would not recommend anyone to purchase a vehicle due to the fact that I have not been satisfied at all. I did pay the ***** for the repairs. But that doesnt change the fact that I want out of the vehicle. If there is any thing you can do to help me I would highly appreciate it. I dont want to sound problematic, I have never been through this before and this is my second car through Autonation. I really wanted to enjoy my vehicle and I havent been able to because its been back and forth to the dealership. My 90 day warranty is up and I havent even had the car in my possession for 90 days. I have paid ***** out pocket for this car within the 90 days. I trusted that this was a certified pre-owned vehicle that had gone through inspection and reconditioned. I have planned to file a complaint with the BBB regarding this incident as well. Are there any options for me at this point? If so, I would be more than happy to explore.Business response
06/13/2024
I have reached out to you via phone with no response and will also do so via email. Please feel free to reach me at ************! Thanks!Customer response
06/13/2024
I have reviewed the business response and accept this resolution.Initial Complaint
12/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We wanted to sell our 2006 **** Ranger. Was contacted by AutoNation via text after request for online quote through ***** Blue Book. Said they could better the offer. Appraised the truck and initially offered even less. Claimed they could not and would not sell the truck on their lot due to a history of it being stolen years prior, even though title was clear and valid. Offered $1800 less than even average wholesale book value. We live in ******** and needed to consummate a deal. Accepted their offer under duress. One week later, truck is in their inventory for three times value they paid us. This is not sour grapes; it is fraud because they lied about their intent and limitation on being able to sell the vehicle. If it was just that I got duped, I would let it go, but they lied.Business response
12/27/2023
Thank you for bringing this concern to our attention. The customer has been in direct contact with the General Manager where the customer's concerns were explained and addressed. We sincerely apologize for any previous communication.
Thank you.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.