ComplaintsforUnited Debt Counselors LLC
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My Husband & I had a credit card with **** which he used for his music just prior to pandemic. We tired to settle with *** once he couldn't make the payments, told we needed to make a higher payment than we could afford. Therefore I did not want to file Bankruptcy, so I Picked this company, United Debt Counselors, to assist us to payoff this debt. Signed up with them April 2019. Started electronic withdrawals from ******* Bank Account on April 19,2019, Administrative Fee, 609.12 & monthly electronic withdrawal of 310.12 x 36 months, totaling 11,164.32, indicated we had to be at 40% of amount owed to ***, which initially was 17,500.00, to negotiate. On March 2022 we meet the 40% required 7,018.82. Ive made numerous calls, I ask to speak with the Negotiator assigned to our case, Jessica, but to date has never return my call. Agents will send message to her or send me to her voice mail. Ive been so frustrated that this isn't resolved after 3 1/2 years now. Therefore on July 13th. 2022 I requested to speak to supervisor and was finally transferred to Ricard ********* Care Manager. He indicated that the account might have been sold & were not able to get that information from ***. Therefore we would just need to wait to see who contacts us regarding this debt. Also we could reach out to Bank Of ******* ourselves. Which we did but unable to get any information. My concern now is that we have 7,018.18 in Global Holdings as of March 2022. On August 3rd. or 4th. I checked with Global Solutions on Account Holdings & discovered that the account had decreased to 6,940.87. Fees of 77.95 had been withdrawn without out knowledge. By the time this is resolved, LLC will take our Money for NEGOTIATIONS. If I cancel contract, LLC will keep Administrative Fee, 609.12, Fee for contract 3000.00, Monthly fees & Global Holdings fees. Total so far is 11,164.32 which we could have paid to *** instead. Please help us. I tried to save our credit but now its been affected.Business response
09/12/2022
Business Response /* (1000, 5, 2022/08/11) */ We worked out a settlement with *** and client accepted the offer. Consumer Response /* (2000, 7, 2022/08/15) */ I wasn't able to download or open the complaint filed & see (***) business response. I would really like to read their response. Thank you so much for your assistance in this matter. If it weren't for me filling a complaint with BBB, this would not be resolved, *** would have taken all our money saved. BBB WAS DEFINITELY INSTRUMENTAL IN HELPING ME WITH THIS ISSUE. I greatly appreciate your assistance in this matter. I've learn a valuable lesson, to always check business before signing any type of contract. I would never recommend this business to others.Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I entered into an agreement with United Debt Counselors back in 2019. My total debt that was alleged to be settled and negotiated with my creditors was in the net sum of $12,000.The contractural agreement was alleged to save me money and reduce the amount owed by as much as 40% of total debt. I have documents from both *************** LLC which my money has been cyphered with fees not related to the contract and to this date I have seen over the amount I owed being increased over the amount I owed the creditors. I have called and asked for a closure of the last debt owed and till this day no response . I don't wish to drag anything out but currently I have a substantial amount still in *************** in the amount of over $2300.00 dollars at my last investigation by email and password .As of January 7,2022, I asked to know where the negotiations were in the unresolved debtor. I called and did receive a call back to ask me if I wanted them to negotiate the last debt owe to my Lowes account. They claim it takes a lengthy period to respond but I can't buy that . I requested to have last bill to be negotiated and settled and paid by March 1,2022. I currently have had no negotiated calls with the remainder of debt and the amount left in ***************. I have sent emails through UDC.com and still no response.Business response
02/21/2022
We are more than happy to finish up the program with the client. We have been advised by the client's attorney not to contact the client at this time. We are working with the attorney to resolve.Customer response
02/22/2022
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
12/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Roamans'2593(*****************************) turned into 3677.72around, when I sourced debt to United ******** Instead of closing account. That's nuts! I had to settle for paying UDC& Roamans 40%, which is around 1500$. I would like the 500 extra, by comparison, returned back. I owe the2593's 40%onlyBusiness response
01/04/2022
We take care in ensuring the customer understands the program any time they express concerns. One of our reps reached out to the customer and cleared up any questions and explained the program fees.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.