ComplaintsforIntegrity Medical Transportation LLC

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company is very unprofessional. Their equipment is unreliable and the management team Callean and James are unprofessional. They have little to no regard to their employees or past employees. I am still waiting to be compensated for my last 2 weeks of work. I have messages of them threatening to not give me my check. Along with the lies that my check in fact has not been mailed. This companies ambulances break down in the middle of the road all the time, with pts in the car and without. My last week working there a pt was picked up and the truck broke down and the A/C was not working in the back of the ambulance, not to mention the trucks are not equipped properly so had an emergency happened who knows the detriments. I've had the breaks go out on me while I was driving and the CEO James asked if the truck could still be moved and if so drive it to ALLEN. We were in Dallas at the time. This company over works their workers one day and will calm them back in the next. They lack accountability and lie about raises. The reviews on Google about how good the service is, is based on the employees begging for reviews to get a raise. This company does not have an HR so if you have a problem you have to talk to the people you have a problem with creating a hostile work environment. However the hostility will be placed on you and they will play the victim. Their ambulances are not up to code. They have electrical issues and he does not get regular oil changes he just gets the oil "topped" off.

  Business response

  01/27/2023

  Business Response /* (1000, 5, 2022/11/09) */ Good Evening... ***** ****** is one of those employees you don't want to work for your business. When she first started, she was as sweet as pie. ***** volunteered for shifts, stayed over if needed until she received a write up and things went down from there. She started making major mistakes! This is a medical transportation company; we don't have any room for mistakes. We caught ***** on the Ambulance camera going way past the speed limit putting the patient in danger. She has left keys in the ignition overnight and locked them in the vehicle... causing the battery to die and we had to pay for the battery to be replaced. She never allowed the Ambulance to warm up before driving off. This ultimately messes up the vehicle when you don't follow directions driving a Diesel truck. She was reported in a hit and run in the company's vehicle while delivering a patient to dialysis. An employee gave a description of her from head to toe. Just like her, other employees neglect the Ambulance by leaving it unsanitary. Some never report issues with the vehicles at the end of their shift. She never does her pre and post checks which includes checking the vehicle for 02 before and after her shift. she did small neglectful things that could have put the patient in DANGER. After continuous warnings, *****, finally received her first write up. After that write up, everything went downhill. Her attitude went to 1000! She was extremely rude, caused tension in the workplace. The CEO asked for me to give her another chance and that she will change. She denied a transport while on shift!!! This is considered as patient neglect! She argued with me and yelled at dispatching saying that SHES NOT GOING TO TAKE THAT TRANSPORT. She was scheduled one day and came into the office and quit without warning. Left while on shift. no warning or care about the patients we had scheduled that day. ***** is a disgruntled employee... I mailed her check to her in order to avoid her chaotic behavior. Honestly, I don't feel safe around her. She threaded to come to the office on many occasions even after I informed her that she wasn't allowed back on the property and that her check will be mailed. Because of her hostile behavior, I didn't want to put anyone else in danger. I will upload screen shots of her belligerence. She talked to me and the CEO in a demeaning manner. Her behavior is unacceptable and hope no other employer have to experience what we did. Her check is mailed to her... and she probably has it by now. Consumer Response /* (2000, 7, 2022/11/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The write up the company has on file is inaccurate. The dates are wrong and the narrative is based on what the company THINKS happened. I have a copy myself and someone signed it for me. I have never neglected nor have I abandoned a patient that I made contact with. Like I stated before this company is fraudulent and I have proof of all of their fraudulent acts because they do everything through text message. I have never been written up by any of the companies I work for. Yes keys were left in the ambulance of the 2011 BUT The 2002 battery was already dead BECAUSE their ambulances are not up to code. I was not written up for the keys being left in the ambulance until I declined a transport AFTER I was off of my shift. This company over works and under pays their employees. ******* the woman who is writing the responses is lying she has a vindictive person the moment I express my dislikes about the company her entire personality changed. They run their business on emotion and not professionalism. I still have not received my check. I have a letter of resignation the day that I quit. All I want is my money. They are withholding a check from a previous employee.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 09/09/2022 we were quoted 565 dollars For a transportation. We were told this price would not change and that this was for a one way stretcher transportation. They completed the transfer on 09/12 without incident. On 9/13 1455.00$ Was width drawn from our account. After calling on 9/13 to check on the issue we were told by "james" that the person who quoted this price was new and that it shouldn't have been that price. "James" then said I will not do anything to help and no one is above me to talk to. After I asked where his office was located "james" told me "china" and laughed. This has caused our bank to overdraft. I will be seeking legal advice if this does not work.

  Business response

  11/10/2022

  Business Response /* (1000, 5, 2022/09/13) */ Patients' Family member tried to scam Integrity by getting various quotes from different dispatchers. Example: Weekend, week day and after hour rates are completely different. They were informed of all quotes...The first quote was given to the customer by a new employee and she quoted the incorrect rate. The patients' family member called back and the owner informed them of the correct rate. They mentioned to the owner that someone quoted them a different price (before transport). The owner gave them an accurate rate and they cancelled prior to the transport. They called again to book the appointment on 4 different occasions. Each time their credit cards were declined! We received a call from them Again stating they wanted to cancel the appointment and have their money refunded to them. That was impossible being that their card never went through. They tried to commit fraud with their bank stating that Integrity received the money. All of this occurred before that transport was executed . I was actually on a three way call with the owner, being a witness to this event. The clients daughter had the "Bank" on the other line saying her payment was pending. She demanded her money back prior to the transport. Keep in mind the transaction NEVER OCCURED because her card was declined . These individuals are scammers and want to receive a free transport and tarnish our reputation as a reputable service provider. She finally called back on Saturday (9/10/2022) to schedule once more after going back on forth continuously about our prices. We never had an incident like this to occur. The transport was completed on (9-11-2022). We were there on time and delivered superb customer service. No injuries occurred during transport and the patient got to his appointment safe and sound. She then called after her bill was processed and acted oblivious to the entire situation. I'm confused by her accusations because I was on a three way call with the owner while he quoted prices and delt with her banking situation (BEFORE THE SCHEDULED TRANSPORT)! This situation is absurd and tasteless to say the least. If you have any further question, I am a key witness to this incident. The former dispatcher that initially booked the transport was also made aware of the situation prior to the transport on 9-11-2022. These are scammers! Consumer Response /* (3000, 7, 2022/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Lies are being told. This company is nothing but a joke. Legal action will be taken.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩