ComplaintsforTapcheck Inc

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used Tapcheck as a one use as I was transitioning to another agency. I only used $200. On 4-14-23 when I received my Tapcheck deducted the $200 which was suppose to happen. My employer didn’t send in the rest of my hours which resulted me getting another check that same day, Tapcheck took an additional $200 out of my check which was not suppose to happen, they already had received their $200. I have sent numerous emails, spoke on chat did receive a phone call and which they left a message saying they saw the error was going to verify with my employer to get this resolved, he asked me to call back or to respond to the email, I’ve tried calling you never can speak with anyone they tell you leave a message and someone will respond back I have to hear a thing and my employer says no one has contacted them. $200 may not sound like a lot but it is when you’re a single mom with 3 kids. I’ve been trying to get this resolved but now I’m getting very frustrated.

  Business response

  08/27/2024

  Hi ******,
  We sincerely apologize for the delay in responding to your concern. We have been working to improve these processes. After looking into this issue, it appears that the refund should have been processed by the employer and the payroll provider. We did communicate this, but unfortunately, we were not informed whether it was resolved. We apologize for any inconvenience this may have caused, and we hope the matter has since been addressed. Your feedback is invaluable to us as we continue to enhance our products and services. Thank you for your understanding.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tapcheck is literally taking more money than I advanced they owe me almost 500. Dollars I have solid proof of this and they will not fix it.they are literally stealing my money.

  Business response

  08/29/2024

  Hi Charon, 
  Thank you for bringing this to our attention. We understand your concerns regarding the deductions from your paycheck, and we want to clarify any confusion around the pay cycles and withdrawals. It looks like one of our agents has walked through the deductions with you, but to ensure everything is clear, another agent will be reaching out to provide further explanation and assist you with any additional questions or concerns. Were here to help resolve this for you.
  

  If you believe your account was accessed incorrectly, we take that very seriously and are happy to begin a fraud investigation. In such cases, a police report will be required to proceed with the investigation. Were committed to ensuring that your account is handled correctly and appreciate your patience as we work to clarify this matter. Please expect to hear from one of our agents soon. Thank you for your understanding.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There was a deduction error on my 4-19-24 paycheck and I am being given the run around on getting a resolution. Tapcheck should have taken just ****** but took ******. Three transactions were cancelled due to their website timing out and I have included proof showing the cancellation. I have called 7 different times now, most recently speaking to *****, supervisor of agent ****** who took my first call on 4-19-2024. ****** sent me an email with a link to upload my proof. I have done this. 7 phone calls later each promising a follow up, with failure to do so, I have no resolution and they have failed to refund my money.

  Business response

  08/29/2024

  Hi ****, thank you for sharing your experience with us, we sincerely apologize for the delay and difficulties you faced a few months ago regarding the deduction error on your paycheck. Were glad to hear that the issue was eventually resolved to your satisfaction. Since then, weve been working diligently to improve our processes and reduce the timeframes for resolving such issues. Your feedback has been instrumental in helping us identify areas where we needed to enhance our service. Were committed to providing a smoother, more efficient experience for all our clients, and we hope that any future interactions with us reflect these improvements. Thank you again for your patience and for giving us the opportunity to make things right. We appreciate your understanding and continued trust in our service.

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