ComplaintsforMighty Dog Roofing North DFW

• Initial Complaint

  10/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been in touch with **** ****** of Might Dog Roofing who is attempting to charge me more than what the claim of the insurance has provided me. I repeatedly told him in emails that I can only pay what the insurance company has provided me. He assured me he will not charge me and will follow up with the insurance company for the additional of his agreement. With this assurance I signed the agreement and he is now trying to pass the charges to me and not the insurance company. The only remaining funds left from the insurance company to the contractor is ******** which I am waiting to receive and pass to the contractor. However, Mighy Dog Roofing is invoicing me for $3,052.35. This is unfair treatment and I tried my best to be a diligent and as open as possible during the process. I have text messages and emails that support my claim. Furthermore **** ****** has threatened me by phone to put a lean on my house from his bad business practices.

  Customer response

  10/28/2024

  Per the home insurance company (***********), I am only responsible for the deductible, which I have paid. Mighty Dog Roofing has been trying to charge me more then what was estimated by the insurance company. **** ****** has shown unethical traits towards the end of the project as he tried to invoice me for more than what I was contracted to pay. I see this contractor's acts as unfair and dishonest.

  Customer response

  10/29/2024

  **** ****** has fraudulantly drafted $3k from my bank account under another company name GreyLab LLC. 

   

  

  Business response

  10/31/2024

  The customer signed an agreement for a total of $17,442.96 that included the roof, fence and window work. The customer's insurance company approved the claim for $17,442.96, of which $3,960 is the customer's deductible. The customer has made payments of $4,000 and $10,390.61 for a total of $14,390.61 which leaves a balance due of $3,052.35 (see attached job statement confirming these amounts).

  The customer called **** on Saturday, October 26 to ask how much was due. When the customer was informed that the balance was $3,052.35, the customer became belligerent and said that he would not pay anything further. He was informed that if the full payment was not received, Mighty Dog Roofing would have no other recourse and would be forced to file a lien for that amount due plus legal fees.

  The documents the customer sent from Progressive and ******************** Dog ******************** corroborate the figures provided above. Once again, if final payment is not received, Mighty Dog Roofing will be forced to take legal action per the original agreement terms that Mr. **** signed on October 13, 2024 (proof of signature is attached). 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩