Customer ReviewsforAutos of Dallas

I test drove an Audi A6 last week. We ended up deciding against it. It was really dirty and looked like someone had spilled food and crumbs in the console. Finger prints all over the dash so that didn't help it's cause. I accidentally left my ID in the car because the salesman, Walter, didn't get a copy inside the dealership. I accidentally left my ID in that car when it fell out of my pocket. It was between the door and the drivers seat. I looked to see what fell but didn't see anything because usually my ID goes right back in my wallet with location device. I needed my ID on Wednesday and discovered I didn't have it. I knew immediately the sound I heard was my ID falling down into that space I failed to adequately inspect when I was trying to see what fell. When I called the dealership I tried to talk to the salesman who helped me who was off that day. A nice person took my phone number in my name told me they would go look in the car and see if my identification was there. 24 hours went by and I hadn't heard anything from that individual. I called the dealership this morning to talk to Walter because I would knew he was supposed to be there at 8 AM. I need to talk to him directly so that I could make sure and explain to him how the ID had fallen and where to look. Instead of accommodating me and letting me speak to him I kept getting his voicemail when I called back to try to explain to someone that I needed to speak to him directly they were very rude and telling me that Walter doesn't have your ID. I explain to that lady that yes I'm sure he doesn't I remember him handing it back to me through the window but that it had fallen down inside the interior of the car and I needed to tell him where to look. When she refused to get him for me I wanted a manager. I'm running out of space but basically I was hung up on five times I was called a baby I was called an ******* and I was treated with disrespect. My ID was in the car. The GM said he would "deal" with me.

Much of what the customer said is true, especially regarding the license being lost due falling out of his pocket, but the truth is, he called several times and was told the same thing each time... that his sales rep was not available just yet and we would have him call the customer back. At one point, one of our salesman asked if he could assist and the customer went biligerint to our salesman using extremely foul language and even yelled at our rep calling him a homophobic slur (this salesman is one of the most personable people we have on our staff and has NEVER had any customer complaints about his attitude or service!).
So one of our staff went and checked the car, found the license, called the customer to inform him that we have it and the customer again started screaming at the sales rep yelling, cussing and making threats of bodily harm. He (customer) then came up to our store, was handed his licence, yelled/cussed at the receptionist and then stormed (uninvited) to the GM's office like a mad man and started yelling and cussing at him. He was asked (then told) to leave and started threatening the GM with fighting!
I can assure you NOBODY here used cuss words or called hima baby. Our phone calls are recorded and we verified everything we have stated here to be true!

THESE are the facts, nothing more, nothing less!

As usual a car dealer lies to try to make themselves look good. I didn't get upset until someone called me an *******. I told him I knew I dropped my license, like dropping my license out of my pocket makes me some kind of mental midget or something. Jake the manager himself hung up on me. Do you know what it's like to go to the DMV these days? And it's not true that they said Walter would get back to me Walter said he didn't have my license and 4 other people said my license just wasn't there. Don't be typical wine car salesman. Tray is they only decent person in this incident. I will be happy to come back and talk about this again.

It's very unfortunate that a simple mistake by this person has led to such anger and arguing back & forth and we regret that this was not able to be resolved in the proper manner!

Again, no lies from us, only the complainant who is also omitting pertinent info, such as - in the first few calls to our dealership, he didn't tell anyone that he knew he had dropped his license in our car. He kept yelling & cussing at everyone he talked with including the one who he called a homophobic slur, again while using extremely foul language. He just kept insinuating that we had the license and that we must have lost it, at least this is what everyone assumed he was suggesting. Not until he told Trea (5th and final phone call) to look in the car for the license, did we know that he thought that it [license] may be in there. Again, our phone calls are recorded and we have verified EVERYTHING we state in our reponses!

With the way the customer has treated our staff, including our receptionist, with extremely foul language, homophobic slurs and threats of violence, we have no desire to have him come up here to "talk about this again". If he were to show up here again, we feel that for the safety of our staff (and clients), we would feel it necessary to have him Trespassed from our dealership!
He has his license (that HE lost) and we have no reason nor desire to hash this out any further. We wish him well!