Complaintsfor911 Wildlife

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a person of special needs who is badly hearing impaired and asked the business prior if they would agree to work with me and not push me away due to all of my special needs. The company wants payment at the time of service. Rob came out and gave me the review. Rob came back and put the one way door on and wanted his payment before the job was finished. He was very forceful and said give me the credit card as I am busy and have 2 more jobs. I told him that the job was not finished nor did I have a chance to review the work. Rob was an hour late. I called the office and I did not get a call form Mela until 5:30. She pretended to appologize for her employees and said she would talk to them and get headsets that could be released to hand held phones. Today I got an email saying that she is not allowing her employees to talk to me since I cannot hear the voices being on SSDI. She lied and broke the promise. Mela is also forcing me by email and not allowing me to be treated like others. She is pushing me away due to my special needs. I feel that the company has broken their promise and warranty. My job has not been completed and now the company is putting me to shame.

  Business response

  07/25/2022

  Business Response /* (1000, 6, 2022/05/11) */ To Whom It May Concern: Absolutely none of this is true, and we are considering a restraining order. She is abusive to my staff and has sent over 40 emails, and over 40 phone calls in the last 48 hours. I believe she is not well emotionally, and there is no way for us to win with her at this point. Her warranty is still valid and the one-way door is there at her request. The tech did go into the attic on two separate occasions. He entered the attic from the end of the hallway as well as from her bedroom. As a courtesy he even changed her air filter, seriously, he changed her air filter because he is a nice guy and she needed help with it. We are ADA compliant and I have attained and will be distributing handsets to my employees (I can send you a photo). I did tell her we were not under obligation to have her test these as we are minimizing time on the phone with her. She is hostile and abusive with my employees and I need to protect them from her. She has called them liars, idiots, thieves, stupid etc. She yells at them in an abusive way and there is no hope for communication. When you hang up she re-writes the conversation in her head and gets angry all over again. We gave her a $225 discount initially, then gave her another $350 to make up for her perceived wrongs. When I gave her that discount it was an act of customer service, I stand by the fact that my business and my employees did NOTHING wrong. To her statement "The tech only checked the outside for holes. It appears that they make most of their money filling in holes." We were in her home and her attic, but yes, that is what we do. We fix holes in homes and businesses to prevent wildlife and other critters from entering the building. I offered to have my tech come back out and remove the work we did and refund her all of her money, but she then accused me of trying to rip up and damage her home. I am forcing email to protect my staff from her abuse, and to have written documentation of every conversation. I have no reason to believe this is in violation of her rights, I think she is just not getting her way and she does not like it. She has had two previous harassment convictions and we are having to look into filing charges as well. This is her M.O., she bullies and berates until she gets the work for free, but she is unhinged and unpredictable. She is so hostile that I will have to think about how to safely send a technician back to her home. I have not included call reports or emails from her, but I will if you feel it is necessary. Honestly, I don't know what to do. I would appreciate any help you can give us. At the time of this writing she is still calling and emailing. Thank you, Pamela ****** S******** Owner 911 Wildlife Consumer Response /* (2000, 8, 2022/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) My ada person worked with the business to resolve it. They are going to pay my person to finish their job. Consumer Response /* (3000, 15, 2022/05/15) */ I do understand that the business will not see this. When I first called the business, I explained that I used heavily amplified phones for hard of hearing which are not compatible to headsets. There was alot of background noise and the girl was soft spoken. I asked her over and over if I was talking too loudly. I strained to hear her and could not hear her often so she told me to get on TTY and said all of the world uses them now and that I should learn to use such. I was very offended and reached out to the manager. The manager called and prestended that she wanted to help me. I wanted to trust her, and, never wouuld have expended her to turn on me. she told me to call on the vm when I had a date which I did and no one responded. She used in this email that I am hostile and sick in the head and have a mental problem. What she said was very nasty and cruel. The lady does have a child whom people make fun of I am sure that she is hurting, but, does that give her a right to take revenge on special needs and to hurt others. What she did to me was quite nasty. I can forgive. I then reached out to my ADA person who is working iwth the owner as she put me in tears and I just do not trust her. Consumer Response /* (3000, 32, 2022/06/09) */ Please re open this complaint The job still is not done. I need for the company to reply that they will either fix the problem or that they will pay my person. I need this in writing and proof as my ADA person is no longer with Reach. I need to see the proof from the company. I gave the company a chance to come and complete the job. I was always nice and pleasant. It is them that does not wish to deal with me being hard of hearing nor do they care to repeat as it takes up too much time.

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