ComplaintsforDeep Sea Headquarters
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A friend and I paid for a 12-hour offshore fishing charter with Deep Sea Headquarters this week. The trip was marginal at best, and unsafe at its worst. Completely unsafe, and I almost lost my hand.For a 12-hour trip, we MAY have fished for an hour total. There was one stop where we couldn't fish at all because we weren't on the right side of the boat, so just had to wait while others fished.We continued to pick up poles and move during the allotted time out in deep water. Finally, seeing a storm in the distance, the captain decided it would be a good idea to head INTO the storm instead of away from it. The storm was on his radar, visible from the boat, and he drove right into it. Honestly, I should report him to the Coast Guard or other regulatory body. Air temp dropped 30 degrees. Seas were at least 15 feet, and at one point, the boat went over a swell so high that the bow of the boat dropped to 45 degrees. Not a pleasant experience, and completely unavoidable had the captain not literally driven us into a storm. As rough as the ride was, and as unsecured as the deck was, he could have EASILY killed someone. I had to dodge a metal chest sliding around on deck multiple times on this trip, and almost was pinched by their 1 ton cooler while seated and grabbing the back of the seat with no alternative place to be while their deck hands partied on a bean bag they laid under the deck. Along those lines, items on the deck were nowhere near properly secured. At numerous times, a heavy white metal storage unit slid around the deck, almost hitting me at several times. A large tackle box was not secured and went flying at one point, spilling hooks all over the deck where people needed to stand. The large blue ice boxes were not properly secured and almost smashed my hand at one point while I was seated behind it. Could have lost a finger easily. I had to pick up a ton of hooks, leaders, tools, and bait off the deck.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.