ComplaintsforInvest With Terri
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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Product was not useful, overpriced and a scam. No customer service. No community and no discussion once "the community" was provided. Did not use product and within 2 days of purchase requested a refund. Given the complete runaround by terrible customer service.Business response
08/14/2024
Dear ****,
We sincerely apologize that our client care team did not fully address your concerns in our previous communications. We strive to provide clear and thorough support, and we regret that this was not your experience.
We see that you purchased the course on April 19th and initiated a dispute with your credit card company in May. Once a dispute is filed, the matter is transferred to the credit card company, and we lose access to the charge. This means we are no longer able to issue a refund or take any further action regarding that transaction. Our team did attempt to reach out to you after the dispute was created to explain this process.
We also noticed that most of your emails were sent in June, after your credit card company had already approved the dispute. By that time, unfortunately, there was nothing more we could do on our end.
Additionally, we observed that a $97 charge for an event you attended was also disputed. Since this charge was included in the dispute process, we were again unable to issue a refund.
We genuinely hope that all of our students find value in our course and are able to grow from the experience. We are always willing to assist those who are struggling, but it is crucial that we are contacted before a dispute is made, so we can provide the necessary support.
Thank you for your understanding. Should you have any further questions, please feel free to reach out.
Client Care Team
Trade and Travel
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.