ComplaintsforRebath of Austin

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In October, '21 we put $8000 down on having a tub torn out and a walk in shower installed. On February 10, '22 *****, our installer started the wall work behind what would be the new wall system of the new shower. Around 11:45 I went in to tell ***** I had a Zoom mtg at 1 and noticed the lights were off in the bathroom/bedroom he was working in. I didn't say anything about it and neither did he. ***** left around ************ went in to look at the work done so far and noticed the lights were off. He tried the light switch in the bathroom and nothing came on. He went to the garage to the fuse box and saw that the breaker had been tripped to that bedroom/bathroom. When ***** returned at around 1:45, he asked my husband where our fuse box was before going back into the bathroom he was working in. ***** showed him the fuse box and they both saw that the bedroom/bathroom he was working in had been tripped. ***** flipped the breaker back on then off. HE COULD HAVE STARTED A FIRE w/out checking the wires first! They both went back to the bathroom and ***** said he'd cut the wire to reroute the wire. He said he had to wait until the following morning for the electrician to come out and reconnect power to that room. ***** was told that the electrician would have to find where the wire came from and basically replace it with a new one; instead he cut a hole on the wall and put in a new "box" with a blank plate on it. ***** continued to work Fri/Sat. When he left Saturday night, we went in to look at the job. It looks like a cheap motel renovation; it's obvious the side walls don't "meet" the back wall neatly. The shower pan makes noise when stepped on and the trim on the shower pan has large gaps. There is a 2" silicone "seam"/smear at the top of one wall. The bottom cut of the new wall system on the shower head side has a large gap. Several areas of the wall system appear to have been cut wrong. There is a cut on the bedroom wall where he cut through the day prior.

  Business response

  02/21/2022

  Good morning, we take all of your concerns very seriously and want to make sure that each are addressed.  Our production manager is aware and has also been on site to look at your project.  We do have you on schedule today for another installer to come address these issues and complete the job to your satisfaction. We want you to love your new bathroom and be happy with the final product.  We are sending the first technician to an intensive two week training program and we apologize that you weren't 100% satisfied after the initial install.  We hope that after this week, all your issues are addressed, and you love your new bathroom!

  Customer response

  02/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I can not say with 100% certainty that this issue is resolved as the second installer has just begun the tear-out of the poorly installed system. There were plumbing issues found below the shower pan and behind the walls that we were not aware because they were covered. We are hopeful that by the end of the week we will have the job done to our satisfaction. I respectfully request our case to remain open until the project is completed and we are satisfied with the shower system and any discount offered by the retailer. 
  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩