Customer ReviewsforDell Inc

Horrible. They advertised their Black Friday deals as well a a "pre-qualified " option for financing, which I utilized. After getting approved for credit and USING said credit on a computer and monitor, I recieved an email saying their was a problem with payment, contact "the bank" ....which was DELL!!!!. After searching aimlessly for over an hour for a HUMAN, I was told there was "further verification of who I was" so I answered all questions and then was asked for a separate phone to send a one time 6 digit code to. I was at work and had no other phone to send to and offered my wife's phone so she could s3nd it to me! NO I was told and they were going to "escalate" the issue to another team; it would be 7-10 days before I hear from them. I told her this would THEN be after the Black Friday deal? She said "sorry I can't help that" and hung up. This is a scam to get you to apply for their credit but then turn around and charge you FULL PRICE for the item. This is FRAUD and needs to be known a out by others. Do NOT fall for it.

I bought Alienware desktop from Dell. The tracking order showed me deliveried however i never received that. This item delivery need buy's signature, the receipt showed signed for by *. *******. No one from my family called *******. I filed an issue to the customer service to convey the situation. The customer service agent send an request to their logistics team. The most ridiculous thing is Dell's logitics team said it was deliveried to right address and refuesd to send a replace or refund. Even the signature was not sigend by anyone from my family, they still said delivery to the correct address.I was shocked by the after-sales service attitude of DELL, they even suggest me to contact the ***** by myself. Since ***** is DELL's chosen delivery vendor, it is Dell's duty and responsibility to resolve this issue, rather than placing the burden on the customer.

My work computer is under warranty, and I set up and appointment for Dell to have someone come out and change the fan in my computer after trying many other solutions to correct the many issues I was having. I schedule my appointment for Friday Nov 22nd since I travel for work and that would be the only day that would work. The Dell support site notified me on Nov 18th that my appointment scheduled for Nov 22nd 9am - 6pm. On Nov 19th, I get a notification through my email that Dell had an update on my visit. When I clicked to view it, it said that Dell had decided to reschedule the appointment to Wed Nov 20th while I am out of town for work. When you go to the site, they do not provide a phone number to contact anyone but they do have a reschedule button so I clicked that and requested the appointment be moved back to Friday Nov 22.I get a call on Nov 21st saying that a tech person is 20 minutes away from my house. I informed the person that I never agreed to reschedule the appointment and that I am out of town and the repair needs to be done on the original date of Friday Nov 22nd. He understood and said he would call Dell *************, Nov 21st, I get a notification that my work order has been completed, which is impossible because I am travelling for work. Now I am reaching out to Dell through my work's IT department so that Dell can have someone come out on the original date of Friday Nov 22nd (tomorrow). Dell said that unfortunately, they won't be able to have some come out to fix my computer on the original agreed ************** short, Dell will schedule appointments that works for them and not the customer. They also will not reach out to you to reschedule; they will send an update to the support site, and I guess you just have to deal with it. Not sure when I will get my computer fixed since I have to travel again for ******* my opinion, Dell does not care for its customers and doesn't make things right, even when they are in the wrong.

Worst customer service. Online chat is just a menu system not a chat. They don't support the products. So now I am left with a paper weight instead of a printer.

Bought a Dell laptop for my son for college. From day one on campus it doesn't always want to find the internet. Dell confirmed it wasn't a hardware issue and said you are SOL unless you want to cough up 25% of what you paid to try to fix. They won't accept responsibility for the software they load. Time to get a new monitor. Guess what company absolutely won't be considered. Should be able to select 0 stars. Based on the rating of 1.06 they would have about a .12 score.

I purchased a Dell computer and spent over 3k on it. I only had it a few months and decided to add a pci card to it. I go to add the card only to find out slots are covered up. So I have no access to pci slots. Called Dell to inform them that when they installed the graphic card it covered the pci slots. I propose of me buying was to have a high graphic card and be able to install a pci card. After spending severals on the phone to be told sorry but the graphic will cover pci slots. We don't tell the customers that the card will cover pci slot. This company since being over seas has gone down. I will never purchase a Dell product again! This company sucks!!!!! Now I'm out of a thousand dollars because I bought a pci card to use and I can use it.

Avoid **************** Banks Dell Credit Card I recently applied for a Dell credit card through Comenity ************, expecting approval given my credit score of 850 and a high income. I wanted the card to take advantage of their 0% financing if paid within the first year. Despite these credentials, I was denied due to "high credit limits," even though I use only *****% of my net worth. When I requested reconsideration, I received a generic response advising me to reach out to the same department. Due to this, I canceled my plans to spend $5,000 on Dell products.Dell customersconsider other financing options to avoid this frustrating experience.

I received a brand new laptop from Dell as a graduation gift. I am a freshman in college and therefore NEED a laptop every single day. I have had this laptop for less than 6 months. I have had to call Dell 7 separate times about issues, had a technician visit me once, AND had to mail in the laptop twice. They have refused to replace it despite the fact that this laptop is clearly faulty. I chose it specifically because it had good reviews and met the requirements for my college. This is very disappointing. The technician was great and super helpful but customer support was useless. Do not buy a Dell.

I will never buy another Dell. I will tell everyone I know not to buy a Dell laptop. Why? Because the company does not respect its own service agreements and has been consistently evasive and dishonest. After the internal microphone stopped working, and after I went through all the various steps to check bios and software issues, the company said that a technician would come to replace the part. Then, they would send me an email week after week saying that the part was not in. Since my laptop was under 6 months old, it should have been replaced. At least once when I finally got someone from tech support on the phone -- which in itself is a nightmare since the website is designed to make sure you never, ever speak to a person -- they told me that they would apply for me to get a replacement. This started a process of my providing all sorts of verification. And, after I did all that, they then told me the part would be in soon so that a replacement wasn't necessary.When the technician finally came -- unexpectedly since they sent the announcement at 5:00 and I don't check my email at 5:00 am -- he was unable to fix the laptop because the problem was something else. Dell's service department promised that a new part would arrive the next day. And then, just like before, I get a notification that it will be 19 days before the part will arrive. Because it was 19 days --the Sunday before Thanksgiving -- and not 20, I wasn't eligible for a replacement. And, guess what happened next? Another postponement. This is a ridiculous way to run a company. It shows nothing but contempt for customers.

I've always purchased Dell XPS decktop computers and never had any problems. The summer of 2023 I purchased another new desktop XPS and spent over $2K that never worked right. I had premium support as well. After 50+ calls to Dell, jumping through phone prompts, having to repeat everything on each new phone call, no one in their premium support could fix this computer; restoring to factory setting several times, replacing the motherboard twice the hard drive twice, changing settings, running diagnostics, etc. and it still didn't work and they refused to replace it. Then they started blowing me off saying they would call me back at a certain time and I never receive callbacks. I had to contact my state attorney generals office to get them to do anything. They finally said they would replace it with a refurbished computer. They sent me one refurbished computer that didn't work right so they swapped that one out with another refurbished computer that didn't work right either. Finally after dealing with this for a solid year, they finally decided to replace with a new computer or refund me. I chose the refund and will never purchase a Dell computer again.