ComplaintsforWorldwide Digital Press
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I hired ******************* in July to have my printing press installed and fully operational so I could use it to print from, and I should be fully trained on using it, which I fully paid ******************* for the job. ******************* sent ******************* to my premises to set up the printing press and train me to operate it. Additionally, **** sold me a Mac computer with various software to assist and send print jobs to the printing press, which was supposed to be in my possession, set up, and trained on how to be used, which still isn't in my possession. Unfortunately, before I even got a chance to get trained in operating it, the printing press broke under their watch. I paid **** extra money to get the press fixed. It has been months, and all **** has been doing is just pushing me off and telling me that **** will be there shortly or that **** will be at my shop as soon as he finishes the current job he is on. So the games are now over! There is an open contract that **** hasn't followed through on. **** isn't responding to my calls or text messages. Additionally, **** told me **** would return to fix and finish training me on using the printing press. There is an explicit contract by which ******************* is responsible and bound to have an operating printing press and be trained to operate it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.