ComplaintsforQuality Contracting Services
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The contracted work for my home remodel started July 11, 2022. For eight weeks, the work was completed on schedule and satisfactorily. It was a $110,000 project with payments scheduled at various points throughout the project: A third of the balance due upon commencement of work; a third due after rough-in work completed; approximately 20% of remaining balance due when cabinets were delivered; final payment not due until 5 days after full completion of project, including punch list. On September 16, 2022, the owner asked if I could "do him a favor" and go ahead and pay him a majority of the balance. He said "things were tight." For eight weeks, the owner had exceeded my expectations, was a great communicator, and I did not hesitate to pay him ahead of schedule. I paid him $7,000 of the remaining $8,500 due. Then, he and his crew stopped showing up to work. For the next eight weeks, I continued to call and text him about finishing the job and picking up the large amount of trash and supplies his crews had left when they abandoned the job. During those eight weeks, he or his crew came out only three times: 1). His painters came and finished touch-ups inside the home. 2). His appliance contact finally came to correctly install my dishwasher, and 3). The owner and a crew member came by to pick up the trash; although he left a lot of trash and materials behind. Beginning October 21, 2022, the owner began and continued to give me days his carpenter and painter would be here to complete the unfinished work (redoing incorrectly-installed siding and painting the garage door he installed several weeks prior). He repeatedly failed to show up, pretended he did not know the garage door was to be painted (asked if I wanted to add it to the estimate), and then finally just stopped communicating with me on November 3, 2022. I sent him a termination of contract letter on November 11, 2022 and have had to hire another contractor to correct and finish his work.Business response
02/01/2023
I told her on the last complain we come back and do final touch up. We did 4 touch ups after project was completed. I even contracted her after her first complaint and she said she didn't want me to come back.Customer response
04/25/2023
Pictures of further evidence of unprofessional work found behind sheetrock when repairs were being made to Mr. *********'s job.Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Worker made a small repair to my kitchen ceiling but used the wrong color paint on it. I have had numerous contacts with the owner by phone and text message where he promised to have someone come by to repaint. It has now been a year and nothing has been done. He is no longer responding to phone or text messages. I even asked for the name of the paint color and where it was purchased so I could get paint and do it myself. This is very disappointing as the company has done a lot of fine work for me, and others I have referred to him, over the past 10 years.Business response
04/14/2022
Business Response /* (1000, 5, 2022/04/02) */ The unfinished work that **** is referring to was not paid for or contracted, and were considered "extras." Being there was never a signed contract referring to installing can lights and touching up paint, a formal complaint is not applicable. My office has provided the homeowner the brand and color we believe matches which is noted below. The original paint was done 10+ years ago as a faux finish. We also explained to the customer that due to labor and supply shortages, we are not in a position to perform complimentary labor at this time. Sherwin Williams Softer Tan, Promar 400 flat Consumer Response /* (2000, 7, 2022/04/04) */ This issue has been resolved. Thank you, **** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.