Customer ReviewsforCaddo St. Wheel Alignment & Brake

There isn't a zero star... *** ******. All went well when I first called the place and dropped off on a Saturday. The truck is actually worse off than the day I dropped it off. I provided all the parts, upper and lower ball joints, provided new pins and nuts for tie rods. A simple job on a 83 Nissan D21, I should have done myself, but it's a deer lease only vehicle and I couldn't take it home to my own shop before season opener. I pick up the truck to find front brake pads maybe done? Lower ball joints not seated properly, no replacement of uppers, what looks like a grease nightmare pack in what was found to be a bad wheel bearing... wasn't replaced when asked, nuts and pins installed on tie rods. I was told "it drive funny" old man "tires must be worn" me, "why not rotate them then? It's in there for an alignment" brand new wrangler MTs. But the absolute biggest upset was finding my steering column plastics laying on the passenger floor board. I took the pieces back in just to get a spill from the ******* old man telling me I must have done it and there's no way his guys would lie to him. I'm sure he didn't ask. I'm positive he didn't ask them because he came straight out. I know I should have checked the work before I paid over $800 for shotty work, cut corners and a ******* family owned business. Beware of these people! I'm have a police report done, a hold on the credit card purchase and fighting this *** Good luck to whoever thinks these are honest home town people

This customer provided his own parts and asked for some of the work that we recommended not to be done. The things that he approved were all done. He asked for us not to replace the wheel bearing so it was repacked. None of the tie rods were without cotter pins as stated by the customer. Rotating the tires is not a normal part of the alignment so that wasn't done. The steering column plastic was not broken by us and was laying in the floorboard upon arrival. This review is not reflective of the work that we do or have done in the past to have been in business this long. We would have preferred the opportunity to make the complaints right before being so poorly reviewed where we were left with no recourse.