Customer ReviewsforPlanet Party

I highly recommend finding another company to book a venue. Prior to booking, I emailed a list of questions to rxxxx. ******, the event concierge, called me instead of answering the questions via email when her email explicitly stated that all communication must be kept in writing. In our conversation, ****** answered one of my questions about refunds during inclement weather (like the snowstorm we had 3 years ago when the roads were shut down and it was unsafe to travel). ****** told me that only in cases such as these would a refund be issued. I booked my reservation the following day and wrote in the form that I agreed to the company terms and included my conversation with ****** about a refund for unsafe weather. Again, instead of communicating with me via email, ****** called me to talk about what I had written in the form. ****** first insisted that she had never agreed to saying that (red flag #1) and told me that she was going to cancel my sons one-year birthday reservation (red flag #2) because I was not complying with company terms instead of giving me the option to rewrite my statement (red flag #3). After asking to speak with a manager, ****** said she was the manager and the only person I could speak to. ****** then proceeded to refund my money, canceled my sons birthday reservation, and disconnected the call on me while I was mid-sentence. I emailed the company email address and received this communication. Please see the photo. This is what I call unprofessional.