Customer ReviewsforAirtron

We pay monthly for the annual service and they came out to do it and ac stopped working for 3 days with no call after escalating to manager and they were scheduled to come out from **** and still havent received call for ac being out post regular maintenance

Please contact ******* at ************

recently moved into a new home, If i weren't under warranty for 2 years with Airtron, no way I would give them my hard earned money and business when they have zero consideration in people's time. If Airtron can't keep up with demand and maybe have a team to take care of emergency situation and then a separate team to take care of anything else, something isn't right.1st, I was told the next appointment was at least 3 weeks out so it was set for the 4th between 3p to 10p. I get a called at 9:30p and due to "emergency calls". They wanted to re-schedule for the 21st. That was wonderful, I had asked the afternoon off and it was wasted. So Airtron said they could do the 9th (well it got cancelled again) and they finally showed up the 11th at 9:15pm. The tech was superb though when he was finally here, listening to our concern and then ordered some extra parts to fix the issue and follow up appointment set for the 18th between 1p to 8p. I get a call at 9:35pm telling me they were sorry due to emergency calls they didn't make it and it was would be re-scheduled for the 23rd (to be continued). Once my warranty expires, no chance i'll give my business to Airtron. took 3 afternoon off waiting for them and they love to cancel on you. None of the less I needed a new AC grille that i've been waiting for 6 months and I'm still waiting. I don't think it should be this hard.

We are sorry for any inconvenience we may have caused you. We have had a record-breaking hot summer and have had trouble getting to everyone in a timely fashion.

***** was completely rude over the phone on this time around. Ive been rescheduled by this company quite a few times and completely forgot about for my last appointment which I had to call and reschedule myself. There was absolutely no reason to be rude to a customer who has been rescheduled over and over. I was assured the last time by making my appointment so far out they would be here around 5-6. I understand demands come in but a delay call would be nice not a call at 8:15pm and have a bad attitude.

Please contact ******* at ************

DON'T USE!! COMPLETELY UNPROFESSIONAL!!Our new house has not cooling evenly. One side of the house is 12 degrees cooler than the other. It is still under warranty, so our warranty agent scheduled Airtron to come look. The service guy that came showed up at 1:30 for his *****pm booking window! No call. No apologies. Came in reeking of smoke. Didn't test anything. Didn't have ******** reading tools. Said maybe we should change the registers. I told him about another issue with the **** and he said it wasn't his problem. An electrician needed to take care of that! After a total of about 8 minutes, he left. Said they would order some registers to see if that helped and would call us to install.2 months go by. no call. So I reached out to our warranty agent, and he said he called AirTron, and they "said" they had tried to call both myself and my husband, which is simply a LIE. Neither of us ever received a call from them. We both checked through our entire call log and voicemails. Nothing. Our warranty agent got us scheduled for a month out. The day before our appt, I called AirTron to just confirm they were still coming. They said they were coming between 8-10am.So I cancel out of work meetings, ready at 8am. At 9:30am, my husband gets a call that they don't have registers and they're not coming. This is an hour and a half AFTER their slated start time!Not sure how the registers still wouldn't be in on June 1 after ordering them on march 21. I called AirTron. She said that they dont' actually order registers per client, they just keep a bunch in stock. They don't reserve them for appointments. So when they went to load the truck this morning, the warehouse was out . . . I don't know how a business can run like that. And they knew when they loaded their truck this morning BEFORE 8am that they didn't have registers, and they didn't call until 9:30.I have asked our builder warranty agent if they can stop using them as a vendor for all of their homes.

Adrian, can you call Mike Duerler or Jamal Clarke at 210-650-3373 and one of them will get you taken care of.