ComplaintsforHuebner Smiles
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Huebner Smiles has not submitted a claim to my health insurance provider for the service provided in November 2023. I received a bill for services provided when it should be 100% covered by insurance, but the office refuses to submit the claim. I have contacted them numerous times to try to get this issue resolved, including calling, emailing, and stopping by the office. I have contacted my health insurance and dental insurance and both verified that the claim has not been submitted. I was on the phone with my dental insurance provider when the representative left a voicemail for the business and stated the services would be 100% covered if they would just provide them with the required information.Initial Complaint
06/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had an appointment in July of last year for a root canal and other services I paid the bill in advance which they required - over $600 plus what my insurance paid. They did not finish all the work on the prepaid plan because the dentist got too busy to finish that day the office was full of loud rock music so that the reception staff had to lean out service window to hear and people had been so heavily sedated they were going in and out in wheel chairs. The assistant that tried to take off the temporary cap actually cemented like it was permanent the tooth had to be repaired at another dentist office. Now a year later they have sent a bill for $24 because it was quite enough. No attempt was made to complete the prepaid services only an attempt to explain why they were sure they did. I think you are taking a chance with you dental health and your finances by going to this location
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.