ComplaintsforGFS Home Loans
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had a loan with this company for a few months and have had issues with their claim that they have yet to receive my payments. I sent my payments through my bank electronically and through the mail. I mailed my payment on August 14, and they claim that they have yet to receive it, due on August 20. They recently changed their mailing address and failed to notify me. The billing statements only have their address in the bottom section of the bill, which is used as a payment stub when mailing the payment. The top portion of the bill needs to confirm their mailing address or phone number. I have asked to give them feedback on how frustrating this experience has been. A manager, *******, told me I should take pictures of my bill to have the mailing information. All of my creditors have this information in the top portion of the bill, and this company refuses to see how they have failed.Business response
09/05/2024
After communication with ***********************, it was determined that this complaint was in fact NOT against GFS Home Loans. **************** does not currently have a home loan with our company and she mentioned that her complaint is actually with Good Leap. It is an account for sewer related services she had done at her home.
If we can get this directed to them to help ****************, that would be great.
Sincerely,
Initial Complaint
06/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This account was paid in full but was reported as a charge off.
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Contact Information
2822 N Loop 1604 W Ste 101
San Antonio, TX 78248-4551
Business hours
Today,8:30 AM - 5:00 PM
| MMonday | 8:30 AM - 5:00 PM |
|---|---|
| TTuesday | 8:30 AM - 5:00 PM |
| WWednesday | 8:30 AM - 5:00 PM |
| ThThursday | 8:30 AM - 5:00 PM |
| FFriday | 8:30 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.