ComplaintsforQuarter Moon Plumbing

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August 2022 I payed Quarter Moon $22,995 to in stall a new HVAC system in my house. The scope of work was to remove the old components from a hall closet, and install new unit in attic, along with all new duct work. ALL work was to be done to CODE. Installation went smoothly, I was told I would be responsible to move electrical outlet and install a light in the attic. I completed that work while Quarter Moon was still installing the unit. I would also need to complete some framing work in an area where new duct work was going to be installed. I was to call them when that was completed. Due to a change of employer, and wife having major spine surgery the work was not completed until August 2023. Quarter Moon returned and completed the duct work, but said that an attic ladder was not required(although the onsite supervisor said it was, and they would install one when they returned to finish the duct work). City inspector came out he was very complementary of the work done, but failed the inspection for no attic ladder. Multiple calls (at least 5) to Quarter Moon resulted in promises to look in to it, confer with someone who's in a meeting, or the last one confer with ownership, and call me back. Nothing but complete radio silence from them. I have since purchased an attic ladder and am trying to figure the best way to install it myself with out falling off a ladder in the process.

  

  Business response

  10/06/2023

  Good afternoon,
  We have reviewed the letter from ********************** and spoke with the supervisor who was on site with ********************* during the installation. The supervisor stated he informed ********************* Quarter Moon Plumbing Inc. would not provide or install the attic ladder.With that said, when ********************** called and was speaking with the supervisor,they lost connection and Quarter Moon Plumbing Inc. failed to reach back out to ********************** to discuss this issue further. Due to the lack of proper communication with **********************, Quarter Moon Plumbing Inc. is going to install the customer provided attic ladder. ********************** was contacted by Quarter Moon Plumbing Inc.on October 4, 2023 and informed him we would install the attic ladder on Tuesday, October 11, 2023. ********************** was appreciative of the resolution to complete the ac installation at his residence. 

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid quarter moon plumbing $363.16 on Feb 2, 2022 to install a new kitchen faucet. 4 months later, the kitchen faucet they bought and installed started leaking badly.

  

  Business response

  06/29/2022

  Quarter Moon Plumbing Inc. was sent an email on Wednesday, June 22, 2022 at 10:24 PM from Mr. ******** showing the kitchen sink faucet to be leaking.  On Thursday, June 23, 2022 our office contacted Mr. ******** regarding his email, and to go over his concerns. Mr. ******** was asked during the conversation why he filed his complaint with the BBB, and did he have address his concerns with our office prior to filing this complaint or sending the email. Mr. ******** stated he did not have any correspondence or communication with our office before sending his email, and filed the complaint because he has a lot of stuff going on, and he wanted to move on.
  
   The tenant information was provided to our office staff to schedule the service call under warranty to inspect the issue. The tenant was contacted on June 23, 2022 and a technician was scheduled for the same day. 

  
  The investigation performed on June 23, 2022 revealed the kitchen faucet to be leaking from the spout. The plumber on site contacted **** manufacturing and due to a high number of calls, **** would call our plumber back on Tuesday, June 28, 2022 to determine warranty coverage on the faucet. Mr. ******** was informed via email of our findings as well as the confirmation date on warranty coverage from ****. 

  
  On June 28, 2022, **** contacted our plumber and stated the faucet would be covered under the manufacturers warranty, and they will be sending the faucet directly to our office sometime next week. With that said, **** also sent an email stating we may experience some delays in the shipment and we will receive another confirmation email once the faucet has shipped. Mr. ******** was informed again via email, providing the email from **** sent to our technician. Mr. ******** responded to our email, thanking us for the information.

  
  At this time, Quarter Moon Plumbing Inc. is waiting on the shipment of the faucet from ****, and once the part is received, Mr. ********’s tenant will be contacted to schedule the replacement of the faucet.  
  
  

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  see Attached document

  

  Business response

  04/19/2022

  Please see the attached response

   

  Thank you

  Customer response

  04/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17020834, and find that this resolution is satisfactory to me.

  Although, Quarter Moon acknowledged they made a mistake in placing a unit twice the size that it should have been. This does not fray from the facts that their technician ***** as subject matter expert in his field to properly ascertain the facts before installing the 4 ton unit. He failed to provide my parents (elderly) properly of what, when, why, and how the installation was going to be done. Instead, it seemed he (Quarter Moon) took it upon himself to install whatever A/C he wanted to. 

  Also,  Quarter Moon spoke of transperancy by providing the screenshot of the different types of units they have; clearly their was one  that was less expensive than what was given. The bottom line is  we felt Quarter Moon took advantage of the circumstances instead of allowing my parents to choose what is best for them (which does not always mean quality but what is financially feasible for them which is the circumstance here). We understand now that they thought they were recommending a unit that was conducive based on the situation. However, you cannot treat people the same meaning not just financially, but who their consumer is and act accordingly to ensure they comprehend and understand what is going on.

  Unfortunately, we are left to accept the refund in the amount of $734.00 from Quarter Moon because we do not want to belabor the situation any longer. We hope that this matter will NEVER happen again to anyone which has caused a lot of financial stress for my parents. 

  We thank you for interceding on our behalf. 

  Regards,
  
  ******** *********

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 11, 2022 I thought I had a busted pipe under my house. I called Quarter Moon Plumbing. Quarter Moon Plumbing just looked at all the water outside my house and said they would need to tunnel under my house for a high price. Quarter Moon Plumbing charged me $112.00. They did not check the water meter to see if the water meter was going fast. I talked to another Plumber and they checked the water meter. The water meter was not spinning and checked other things around my house to prove that all water under my house was not from a busted pipe. This Plumber did not charge me anything. I am requesting that Quarter Moon Plumbing return to me the $112.00 dollars that I paid them. I feel they could have done more to see if the water under my house coming from a busted pipe as the other plumber did. I do not know how to upload. I can fax or mail you the receipt where I paid Quarter Moon Plumbing $112.00.

  

  Business response

  04/19/2022

  We were called out to investigate water appearing near the exterior of the house.  Our plumber arrived and began his normal investigation procedures.  In the pictures, you will see a picture of the valve box our plumber found and a picture of the access area that we were trying to get to in order to look for the source of the water.  You can see that the access area is not accessible without digging.  Our technician explained the procedures and what he wanted to do to continue the investigation, which meant also digging out that access area to look for the leak.  The homeowner did not want us to dig up the area.  In addition, they also told our tech that they were going to call their insurance company to see what coverage was available.  

  At that point, we closed the call and collected for our time.  We did give the customer a discount which is reflected on the attached invoice.  It is our belief that we should be paid for our time even thought the homeowner requested that we cease work.  However, in the interest of resolution, we are proposing giving another $50 back to the homeowner.  That would be a total of $62.50 in credits on the bill, which is a 50/50 split.  

  Please let us know if this is acceptable.

  Thank you

  Customer response

  04/20/2022

  Complaint: 17003720
  
  I am rejecting this response because:
  
  Regards,
  
  **** * ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩