ComplaintsforiHeartMedia, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have and use iHeart Radio on my TV. Yet over the last 3 months, the company has began sending emails to my email account on a daily basis. Every time I hit unsubscribe, their page comes up "404 Page not found." I went on ********** and saw that numerous user have this same issue: When the user attempt to unsubscribe from *********************************************, it takes you to a "page not found" error message. Since this has persisted over the last 3 months, it is obvious to me that the company refuses to honor my request to NOT receive spam emails. This behavior is wrong!Business response
11/07/2024
Hi, we've removed / unsubscribed ********* email *************************************************** from our mailing systems. Should they have any issues in the future ******* can reach out directly to one of our agents for assistance at ********************* We also have phone and live chat available as well via ***************. Let us know if there's anything else we can do.Customer response
11/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that although this resolution does not solve the greatwr issues of allowing the consumer to opt out of iHeart Radio Spam emails within the email itself, the resolution of the company taking me off of their spam emails is satisfactory to me.
Regards,
******* *******Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
AM 570 had an event with a raffle. They enticed people to come to their event by offering possible prizes. I won a raffle for ****************** football tickets . The person involved wanted me to trade the prize for Las Vegas travel tickets. I decline and wanted the prize of football tickets. They kept the Chargers football tickets for themselves and I never received the prize I won. ************ is complicit in fraud. The event was for the radio show ****** and Money on August 22 at the ***************** in **********, **. I won a raffle for tickets to ******************* I gave a gentleman my email and phone number and name. I never received the football tickets. I left messages and called the radio station with negative results.Initial Complaint
08/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Over A year ago we were approached by ************ to use as our advertising agency. They required very large increase in our advertising budget but promised to deliver a tsunami of business. They said right now we only have a small wave. This was personally promised by the marketing president. We agreed and signed a contract with them. After several months of actual decreased business and traffic we had to beg to end our contract. And even after not delivering anything for us they are demanding ****** for two months of service. collections and contact from them have become aggressive. We have tried to talk to management several times to explain our side but its a dead end. Now we are unable to advertise our business and management will not communicate with us. We showed up for a meeting at their own office and they no showed us. Also, I would like to add this is our first BBB report ever. Im not exactly sure at this moment how much we did pay them but Im thinking it was around ******. I can confirm that though. At this time we are requesting them to drop our contract. They can keep the money we have paid for the short period of time we advertised with them & that they allow us to advertise on their affiliated channels in the future. Thank you!Business response
09/06/2024
We've emailed ***** to get more information about his agreement with our advertisement team to investigate however we have not heard back. If we don't hear back from ***** via email we will call on Monday, 9/9Initial Complaint
08/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
There is an ad for a **** Bronco, with a young woman talking about how fun her Bronco is, and that she and her fianc go for hikes and picnics, etc.. BUT the beginning of her telling us how fun this vehicle is, she stars by saying its a NEW YEAR bla, bla, bla. Hello! It August 11th. We have listened to this ad for over 8 months. Clean it up . By the way, she sounds like she is reading a s riot or a teleprompter. It dives me crazy. I turn off my volume until I know she is done.Business response
08/13/2024
We've sent this complaint over to our Ad Operations team who was able to find and remove the ad from being played on air. Thank you, ***** for surfacing. Please reach out to ******************** if you run into any other issues.Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In May of this year (2024) My husband (************************) received a phone call *************) stating he won 2nd prize in a contest he entered. It was $1000 gift card to a few select businesses...we selected *******************. Our response back was from *************************************** stating he would get back to us about how or when we could get it. One month later we contacted him again and he said they were at an event and someone would get back to us....we've heard nothing since then...we have sent several emails but all have gone unanswered. We just want to use that gift card to help with some things around our house....I just don't understand why this is so hard....I just want my husband to have what they told him he won. Thank You for your time.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is about not receiving prizes that I won.Twice I was told that I won concert tickets and I never received anything. I let them know that I didn't get them and nothing was done.Business response
07/02/2024
We've reviewed *******'s complaint. Tickets were transferred to her on 6/17 from Ticketmaster. Please see screenshot. We suggest checking junk mail if tickets cannot be found in inbox. We've also worked with ******* in the past via customer care. No further action needed on our side. Please let us know if there are any questions.
Initial Complaint
05/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Inappropriate radio commercial that has a sexual reference in it multiple times.Business response
06/06/2024
We've reviewed ******* complaint and we're sorry the ad was offensive. That is never the intention. We have a large listener base and try to cater to everyone's interests. ******** has been sent the local station. If the commercial becomes repetitive, we encourage ***** to send a message to ******************** so we can investigate.Customer response
06/06/2024
Complaint: 21704636
I am rejecting this response because:
Regards,
*********************** *****The commercial is repetitive. I hear it so much on the radio that I was able to video it with my phone. In the commercial, it is three adults..two men and one woman. They are all talking about whacking their air conditioner. Its very inappropriate.
Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Desire to cancel subscription. I am charged $5.31 per month for a service I don't use, want or need.I have tried repeatedly to cancel this subscription - for MONTHS and I receive no response. According to their instructions this can be cancelled under the settings but it is not. I have emailed, sent a message on ******** and receive no reply. Please cancel my subscription. Thank you.Business response
05/13/2024
I was able to cancel the ****** subscription associated with ******************** We've also gone ahead and refunded the latest charge. Since the subscription is canceled, ****** will not be billed after today but will have access to subscription benefits until the 9th of next month. An email has been sent to ****** letting them know this has been processedInitial Complaint
11/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
****************** cancelled my subscription saying none payment. I have proved to them twice now by this screeshot of my bank account that they are paid in full. Blogtalkradio has totally refused to deal with this situation. i want my account reinstated and a apology. *************************** name of blogtalkradio show ******'s WorldInitial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
IHeartMedia added one of our corporate laptops to their MDM (mobile device management) solution on 9/28/23 and locked the laptop on 9/29/23. Several attempts have been made to engage with the company such as reaching out via their "contact us" link as well as calling their support line. In desperation, I even tried reaching out to some of their Tech staff directly. The email that they provide on the lock-screen bounces back emails that are external to iHeartMedia. This is a Mac that was bought new from a reputable vendor (CDW) and I have provided proof of ownership. Iheartmedia has never owned this laptop. All they would need to do to resolve the issue is confirm that the serial number of the Mac they have locked was never purchased by them. The process should only take someone five minutes. Once they confirm that the laptop was never theirs, it's a simple matter to remove it from their MDM. I am deeply disappointed at the lack of professionalism shown by iHeartMedia. We are now approaching a week of lost productivity with this laptop when simply engaging for a few minutes would resolve the issue.Business response
10/12/2023
In no circumstances can the Macbook in question be unlocked. The device is registered in iHeartMedia's mobile device management. We suggest ***** reach out to their point of sale.Customer response
10/13/2023
Complaint: 20695406
I am rejecting this response because:Simply stating that you cannot remove this laptop from your mobile device management is not an answer. This laptop never belonged to you, so you had no right to enroll it in the first place. You can easily verify that this laptop never belonged to you by checking the serial number against your receipts.
Regards,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
23 total complaints in the last 3 years.
9 complaints closed in the last 12 months.