5 Customer Reviews
Review from Brent E
1 star10/18/2024
Very unprofessional conduct from ******* ******** a representative of better Roofing USA. Extremely pushy and stalking behavior. Harassing phone calls and text messages to insurance adjuster and us wanting money immediately without securing proper documentation from HOA. Manipulate information from insurance adjuster trying to get personal banking information out of us. Showing up unannounced. Solicitation of neighbors. Trying to push the adjuster to create a cash app for us when we never asked for. Couldn't accept rejection and lied about our interactions with him. We had to ask the insurance adjuster to inform Mr. ******** not to contact us anymore which he continued anyway. Our next step are to get police involved if this harassment doesn't stop.
Better Roofing USA, Inc Response
10/22/2024
Mr. ******** thank you for your feedback and bringing this issue to our attention. We value and respect our customers opinions. We apologize for the bad experience you had with ******* ********* who is no longer employed by our company. We are working really hard every day to improve our services, and fullfill our customers needs and expectations. We hope to have another opportunity to serve you better. If there is anything we can do for you, please feel free to contact.Review from Esther Q
5 stars08/17/2024
A representative was in the area and stopped to ask if I would like my roof inspected for any damage. I was hesitant as I wasn't prepared to deal with a roof replacement. I'm glad I did allow it as there was some damage and they were able to work with insurance to get the process rolling. The team was very knowledgeable and helpful. They came full force to remove and replace. They were prompt and cleaned up nicely. I had a vent that got slanted during work and they had me get it straightened out and reimbursed me for the expense without hesitation. I also needed some assistance for a possible discount through my insurance for the replacement and the girls in the office are handling the forms needed. They are awesome in their communication and quick action of requests.Review from Silvia P
5 stars04/01/2024
First, I like to say there was never any pressure from Better Roofing, ***. ************************, explained the whole process in detail and was very professional. I agreed to all terms understood all the choices he explained . His work team showed up and were very organized and fast . They left leaving my yard clean and a beautiful roof. I highly recommend this company with a 5 star.Better Roofing USA, Inc Response
04/03/2024
*******************,
Thank you for the opportunity. We are so pleased you are satisfied with our work. Customer satisfaction is our priority.
Management
Review from Kandi B
5 stars07/26/2022
This company did a great job! Worked with our insurance. Did all the paperwork involved. The crew cleaned up the yard and hauled all the old away! Great job all the way around!Review from Blake B
5 stars07/14/2022
We had a recent hail storm and noticed some of our neighbors using Better Roofing. We talked to **** who was very friendly and quoted us a great price for our roof. They were very easy to communicate with and always tried to help us out. We would highly recommend this company to our friends and family. Thanks **** and Better Roofing!
Customer Review Rating
Average of 5 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.