Customer ReviewsforA&A Plumbing, Heating & Cooling

Had a severe water leak at our house. Called, and they came out late afternoon. After initial inspection was determined there was a leak maybe in or under the slab. Further test would be needed. So we had to wait for five days for an open slot to further troubleshoot and hopefully resolve the leak issue. Two very polite fellows came out and started the locate and repair task. After a good while the leak was located in the ground just off the foundation where the service transitions from PVC to copper. I ask how they fix something like this and was told of the process. I ask because I have a home construction background, and I also spent the last fifteen years in facilities maintenance. I always try to keep up with the latest technology. They would splice in a piece of "AquaPEX" tubing. So they are doing the splice and have one end connected. They measure out for length and make the cut for the other end connection. After sizing the end of the tubing, he tries to connect it and it's too short. At this point, with my background and training I figure he will do it over again. No. They choose to cut the AquaPEX and splice in a coupling to get the extra length they needed. I couldn't believe what I was seeing. That splice is just another place to have a potential leak. I mean, that's where the current leak is now. A splice! I don't say anything as they do not work for me. Lucky for them. However I am paying the bill. That's why the review, and almost a complaint. Someone from the company replied to another review that, they do not do cheap fix's, and take pride in their work. I wouldn't say it's a cheap fix, but most certainly an improper fix. Surely nothing to be proud about. The short piece should have been removed and a properly sized piece installed. And for this I get a ninety day guarantee. Wow. I have no problem paying for great service. However, as with getting a bad meal at a good restaurant. You will never see me in that restaurant again. Ninety Days, Huh.

Hi ************,We understand your concern. The pipe and fittings are guaranteed by the manufacturer for 25 years. We have a 90 day warranty on all repairs compared to our 5 year warranty on all new installs. Our company strives to provide excellent customer service and apologize if you feel you did not receive it.

I called A&A to come out for an estimate to fix a leaky faucet for my elderly mothers home. The estimates ranged from almost $400 to over $1300. The majority of the cost was for other things he said needed repairing. One estimate included a price of $700 for the faucet. I can only guess that he thought two woman wouldnt question his estimate. In the end I was able to get the leaks fixed by another plumber for $200, a new faucet was unnecessary.

******************,At our company, we pride ourselves on giving several options and allowing homeowners to make the correct choice for them. We are certainly not the the cheapest plumbers in town but we are not the most expensive. We have found that cheap fixes do not last and we pride our company on quality since we have a 100% satisfaction guarantee. We would NEVER take advantage of any customer. Our prices have increased recently because our materials increase almost daily from our supplier. We are happy that your mother was able to get the leak corrected for the time being.