ComplaintsforR & J Trailers
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In April, 2022 took a 25 foot Boat Trailer to R and J trailers be serviced so it could be ready for a road trip. I told the in-take person to check everything on the trailer and that the trailer had been sitting for 3 years. later a service person quoted the trailer needed a few repairs and I told him to repair everything, the repairs came close to $1400. First week in May I picked up the trailer. I started my travels a few days later and discovered miles away from home the trailer swayed and wobbled drifting all over the lane. I fought to keep control and pulled the trailer out of the ditch. At the next Loves truck stop I pulled into a tire repair shop The tire had also gone flat on the passenger side the tire repair person got a truck mechanic to check the trailer and noted the frame on the trailer was bent and twisting (flexing). The bolts had shifted into the tires and split a hole in the tire. The brand-new u bolts and brand-new suspension was installed all into rusted parts with chips and holes missing. The metal integrity was comprised due to rust damage. The trailer should have been worked on properly and made safe or not have been worked on at all and the company should have red tagged the trailer and put it out of service or suggested a new one. I would have bought a new one instead of them taking my money for repairs that were not needed. R and J put my health and safety at risk for a profit. This was dissatisfaction and fraudulent price charged, I need help this company should not be allowed to do business this way they could have killed me. I returned the next day after being stuck in Mississippi and need tow truck haul away the boat, I spoke with James a manager who apologized to me and agreed to process a full return, but before he could he received a call from the owner who instructed him not to. James returned to tell me that they trailer was fine to repair in that condition and the rust was superficial. Well you look at the pictures and telBusiness response
08/05/2022
Business Response /* (1000, 9, 2022/06/27) */ Contact Name and Title: Julio Y******* - Shop Mgr Contact Phone: ************ Contact Email: *********************** Please see response letter attached.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.