ComplaintsforFirst Commercial Bank NA
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Complaint Details
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Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I'm a terminal cancer patient and a retired police officer. My account has been open for over a decade but it's been dormant for several years as I fought cancer.Recently I'm feeling somewhat better so I deposited $10,000 and intended to begin using the account again. I needed a new debit card so I asked for one to be sent to my address in *********** as we're staying in town for medical treatment instead of the ranch which was our primary address when I opened the account. The teller suggested sending the card there to the ********************************* instead of the *********** address to avoid confusion. I let them know the debit card was my only access to money and I needed it quickly.Several days passed and I received a call from a supervisor that the teller had screwed up and sent the card to the ranch. I can't drive long distances to pick it up so they cancelled the card and we started over, this time sending the card to my *********** address.But I noticed a $500 ATM WITHDRAWL on my account!! The bank was closed for Thanksgiving so I immediately called the local sheriff's department - Wilson County SO.The deputy was awesome, and reviewed the video at the store where the card was used. It was a known criminal and mail thief, and she had the case wrapped up in hours.As soon as the bank opened I notified the bank what happened.They apologized.Several days later on a Saturday, my debit card FINALLY arrived. I tried to activate it and it would not.Monday morning, first thing, I called the bank to fix the problem. After lying to me several times they finally told me they closed my account because of questionable activity!!!The ONLY activity on the account is from me being victimized by a criminal They ENABLED!PLEASE HELP. This can't possibly be legal?Business response
12/12/2023
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.