ComplaintsforAngel Ridge Home Builders
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Complaint Details
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Initial Complaint
07/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Angel Ridge installed a new roof on my home in April 2022 and I paid the majority of the amount due shortly after installation. They kept asking for the balance of payment but I had to call them back to rectify some bad workmanship. I often had problems contacting them, the phone is not answered, no-one responds to voice mail and e-mails are ignored. About a month ago, the admin person, London, made contact and she and a male came to take photos of the roof to submit to my insurance. I also asked London to e-mail me any warranty paperwork. Since then there has been no contact. The phone is not answered, no messages are returned including a message I sent on Facebook to the CEO, Dale B***. London never sent me any paperwork and the photos were never submitted to my insurance. I have since seen on their Facebook page that she has left the company. There seems to be a lot of chaos and high staff turnover. I have dealt with 3 different reps.Business response
10/26/2022
Business Response /* (1000, 7, 2022/08/10) */ Thank you for advising us of the complaint from Ms. ******. Angel Ridge Properties, LLC (ARP) has been in touch with Ms. ****** on several occasions in order to respond to her concerns. ARP has also previously advised Ms. ****** that she currently owes ARP the final payment of $5,038.25. Ms. ****** has received payment in full from her insurance company - but has refused to provide final payment to ARP for the roofing services provided. ARP has explained on several occasions that a certificate of completion, and warranty documentation, will not be provided until final payment is made. Ms. ****** currently owes ARP a total of $5,038.25. On a related issue, it appears from the complaint that there is confusion between our company Angel Ridge Properties, LLC and Angel Ridge Home Builders. Angel Ridge Home Builders appears to be separate entity formed by a former employee of Angel Ridge Properties, Dale B***. Mr. B*** is currently named as a defendant in a federal court lawsuit regarding this conduct. We would appreciate it you could send us any information regarding any purported conduct by "Angel Ridge", as it would assist us in our ongoing investigation related to our trademark infringement lawsuit against Mr. B*** and his "Angel Ridge" entities. Consumer Response /* (3000, 9, 2022/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not been paid in full by my insurance as they are waiting on the certificate of completion as well as the photographs. If someone from AngelRidge would contact me or my insurance, they would know that. The last contact I had was when London and a male came to take the photographs but my insurance never received them. They need to explain why they never respond to my phone messages and e-mails.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.