ComplaintsforSugarbakers Inspired Spaces
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Complaint Details
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Initial Complaint
10/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The contractor was hired to remodel portions of the home, including, among other things, tearing out a patio courtyard and having concrete poured and artificial turf installed. The contractor used a subcontractor for the sealing of the concrete that had never done the type of work requested. After several attempts to do the job correctly, the contractor had the subcontractor paint over newly sealed concrete. The paint is peeling off and needs to be redone after the sealant and paint are removed. Pursuant to the terms of the written contract, the work is still under warranty. We notified the owner of the business via email, text and telephone calls, but never received a response. The owner refused to accept two certified letters sent to her. We are now left with spending an additional thousands of dollars to repair work that is covered under the written warranty.. The contractor also ordered the wrong sliding doors to the patio ( cost of approx. $24,000), refused to order the correct doors after the incorrect doors were installed and misrepresented that the doors we specifically requested are not made in the size we needed. We contacted the manufacturer of the doors directly and were given an estimate for the doors we had specifically requested from the contractor. The contractor breached the contract and misrepresented the quality of work she would provide. The attached pictures only show two small areas of the patio paint peeling. These were taken several months prior to other areas starting to peel. We can provide more recent pictures if needed. The contractor has been paid in full.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.