Business ProfileforPlatinum Chrysler Dodge Ram Jeep

I bought my 2021 Tradesman from Platinum Dodge during the Covid Era. When I purchased the truck, I wanted an upgraded radio, wheels/tires & folding mirrors. I asked about a spray in bedliner and running boards. I was told, due to *****, they did not have the personnel nor the inventory for any of my requests. I proceeded to purchase and have installed everything I wanted. Into a bout the 1 year of owning the truck, the ** Module started acting up. I was told, during the ***** era, the parts were less than adequate so this might happen again. If it did, just bring it back in and it would be corrected. Windshield wipers were not working correctly. I took the truck back in, they replaced the module, and everything was fine. About 1 year later, the ** module messed up again. I took it back; they replaced it, and I was back on the road.Last week, once again my wipers started messing up, so I took my truck back BUT, this time, I added an oil change to the list of things I needed. I left my truck for ****************************** that it was ready to pick up. The ** module was replaced BUT, this time, my auto folding mirrors no longer worked. I inquired if the oil had been changed and I was no, they forgot about that. When I asked what about my mirrors, I was told, THEY could not have done anything to make them stop working. I explained, they were working when I brought it in, and they are not working now so something is different. I asked them what can be done, and I was told, I could leave my truck for some time, at least 1 week, and they would look into it, but they couldn't promise anything. IF they did find something wrong, that due to them replacing this module, it would be free of charge to fix it. Otherwise, I would be **********, I bring my truck in to get something fixed and have an oil change and I take it home with something new broken and no oil change and a "I'm Sorry". NOT THE BEST SERVICE. Thanks **** (Service Advisor) for nothing.

*****, Thank you so much for taking the time to talk to me today about your experience at the dealership. I am meeting with my service manager, advisor and the technician to work through a resolution to your problem. Thank you again for your time, ******************* General Manager