ComplaintsforGregg Orr Auto Collection

• Initial Complaint

  06/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In February of this year I bought a car from Gregg Orr Auto, 4411 N State Line Ave Texarkana, TX 75503. I am in Wyoming and bought a car from them because my brother in law was a salesman there. Within a few days the car started having major issues I was not told about from this dealership. I instantly called, texted, and emailed the dealership with no response for weeks. When I did finally hear back from them around 28 days after I purchased the car. They were extremely rude. The person I spoke to on the phone, ****** told me I’m not a princess and it’s my fault the car was faulty because I didn’t test it out the right way. I had stated that the car didn’t have issues for the first few days and I had instantly tried to contact them. His only options to me were to drive the car back to them to get it inspected again, or to sell it back to them for way less than I paid. I was promised it would have a complete look over and is would have 0 problems. When I brought this up to ***** he state that he has no control over the people who inspect the vehicles, and that he couldn’t watch them to make sure they did everything correctly. I now am left with a car I’m paying for that I can’t drive. I have also received a letter from a bank that they had requested a loan through that a new loan was submitted and it was denied. When I called the lady told me that when the loan was submitted the first time it was accepted and they had not heard back from them. She explained that you have 30 days to accept the loan and right before that offer expired there was a request to increase the loan in my name, and that is why I had received the second letter of the denial. I have tried to reach out to anyone higher up and every person who has even called me back has been very unhelpful and rude. Would you be able to point me in the right direction if you guys can’t help me please? I don’t know what else to do.

  Business response

  06/07/2023

  If you can please have Ms. ******* reach out to me directly at ************ I will try to assist her. The 4411 Stateline location was closed in May of 2022. Thanks.  

• Initial Complaint

  12/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought my car from the preowned supercenter on may 31 2021. I waited and called for months inquiring about my tags and registration it has now been 6 months and the dealership is telling me they don't have no title for this vehicle and won't be able to get one. So now I'm paying for a car in which I'll never own. First time buyer. Very unhappy

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/21) */ Our dealership purchased this vehicle from Los Angeles Adesa. The California DMV is backlogged due to the pandemic. As we advised Ms. *******, we have been in contact with the California DMV on numerous occasions to get this resolved. We offered Ms. ******* to trade her current vehicle into another vehicle which she declined. As of today's date, it has been confirmed with the California DMV that the new title was issued on 11/15/21 and will take 4-6 weeks to receive from the California DMV. If you have any questions or require any additional information, please do not hesitate to contact me. Otherwise, we would respectfully request this matter be deemed unfounded and closed. Thank you for your time and consideration herein. Consumer Response /* (3000, 7, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Todays date is December 28th. 6 weeks from November 15th was yesterday and I still do not have tags for my vehicle! They said 4-6 weeks and this has been goin on for 7 months now. I did not want to start a whole new loan when I've been paying on this vehicle

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