ComplaintsforGenesis Medical Group
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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When a family member that I was around tested positive for Covid, I knew I needed to have a test done. I went to Genesis Medical Group’s drive thru testing on August 22, 2021. I filled out paperwork while in my car and they gave me the swab to stick up my nose and I left. I received the negative results and never heard from them until June 7, 2022 stating I owed $30.00 of a $627.68 bill for an office visit and the test from 8/22/2021. When I returned from vacation, I tried calling them numerous times to question the bill. They never got in contact with me. I paid the $30.00 so it would not ruin my credit. I am requesting a refund of the $30.00 due to the fact that I never had an office visit and the test was suppose to be free. It was my first Covid test ever. I feel it is a scam and should be reimbursed. The test was in August, 2021 and the bill came in June, 2022. My daughter-in-law was able to reach them and her over a thousand dollar bill was deleted. I feel they did not contact me was because I had paid the bill. I was charged $30 and my wife was charged $89.10 for same test.Business response
11/28/2022
Per Farshanda W*******, Co-COO " The complainant's spouse lodged a previous complaint and a refund for the amount in question for this complaint has already been issued. The wife was notified of this refund on 11/15/2022. "Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18391280, and find that this resolution would be satisfactory to me.
Initial Complaint
10/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When a family member that I was around tested positive for Covid, I knew I needed to have a test done. I went to Genesis Medical Group’s drive thru testing on August 22, 2021. I filled out paperwork while in my car and they gave me the swab to stick up my nose and I left. I received the negative results and never heard from them until June 7, 2022 stating I owed $89.10 of a $627.68 bill for an office visit and the test from 8/22/2021. When I returned from vacation, I tried calling them numerous times to question the bill. They never got in contact with me. I paid the $89.10 so it would not ruin my credit. I am requesting a refund of the $89.10 due to the fact that I never had an office visit and the test was suppose to be free. It was my first Covid test ever. I feel it is a scam and should be reimbursed. The test was in August, 2021 and the bill came in June, 2022. My daughter-in-law was able to reach them and her over a thousand dollar bill was deleted. I feel they did not contact me was because I had paid the bill.Business response
11/09/2022
Per Courtney, COO, "After review of the patient's chart and billing records a refund in the amount of $89.10 has been issued to the patient."Business response
11/15/2022
Per Courtney, Co-COO, "We have spoken to the patient and she has been notified that she and her husband's account refunds have been issued."Customer response
11/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.