ComplaintsforPrimary Residential Mortgage, Inc.
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid my February 2024 mortgage payment in the amount of $555 when my actual amount due was $555.55. This was the first time in years, I have accidently left off .55. I have a history of on-time payments for 5+ years. Rather than reach out to me, PRMI put my loan in default over 55 CENTS and reported me to the credit bureau thereby lowering my score. PRMI did not deliver on its mission statement to "... finance homeownership goals through a positive and personal experience." In fact, it did the opposite and provided a negative, impersonal experience because of 55 CENTS. Upon realizing the error (because PRMI put me in default and sent me a certified letter for the 55 CENTS,) I paid the 55 CENTS and I even paid the late fee for the insignificant 55 CENT oversight with no complaints. I also prepaid the next month's mortgage statement so I am now a month ahead on payments. However, I want PRMI to let the credit bureau know it was an error so that the credit score is not impacted over, dare I say it again, a mere 55 CENTS!!Business response
06/03/2024
I have no idea why I'm getting this email. This customer has a property in ******* and I'm not licensed to lend in ******* and I do not have this customer in our database for my branch here in *****, *****. He needs to contact our corporate office in **************. ****, to get anything resolved. This has nothing to do with me my ************* in ***** whatsoever, we are just an originating branch.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.