ComplaintsforVernon Chevrolet, Buick, GMC

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dear Better Business Bureau,I am writing to formally dispute certain charges I incurred in a recent vehicle purchase from Vernon Auto. On [Insert Date], I purchased a ****** Sienna with cash, and the final purchase price included fees for licenses, title, and other related charges. However, as an Illinois resident, I have since paid all relevant licensing, title, and tax fees within my home state.It has come to my attention that the fees charged by Vernon Auto for licensing and title were incorrectly applied to my purchase, as they do not pertain to me as an out-of-state buyer. I have discussed this matter multiple times with the representative from Vernon Auto, who has agreed that I am not responsible for these fees and that I am entitled to a refund.Unfortunately, despite this agreement, I have encountered difficulties in resolving the issue. Each time I call for an update, I am required to explain the situation anew, as if the previous conversations were not noted. This has caused significant delays and frustration.I kindly request your assistance in facilitating a resolution. I am seeking a refund of the incorrectly applied fees that do not apply to Illinois residents. I appreciate your attention to this matter and look forward to a prompt resolution.Thank you for your time and support.Sincerely,

  Business response

  09/19/2024

  The customer is getting a refund in the amount of $182.50. This amount was included and will be refunded for the overage on the amount charged. 

  Customer response

  09/19/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had purchased a truck back in October 2022. I purchased an extended warranty with it from ********. the transmission went out and *** denied the claim stating the truck was modified. Meaning it was lifted. I contacted the dealer and they told me they sold me the wrong warranty coverage. They did however decide to upgrade my warranty which would cover the repairs needed. After a month I finally went to pick up my truck. While there I ended up trading the truck in for a brand new truck. I contacted the dealer to cancel my extended warranty. They sent me the papers to fill out which I did and I sent the papers to AUL. I never heard anything back so I contacted the dealer. I talked to ********************* and she had me send her the papers so she could send in the cancellation. After going back and forth April told me my cancellation was approved and I would be receiving a check. It has been a month now and I still have not received my refund check. I tried to contact April again but she has not responded to my emails. When I bought the truck the dealer never disclosed that the truck was lifted or modified and had any issues. I asked if there was any lights or issues and they told me no. I have had issues from the day they delivered it. But I kept the truck and took it to my local dealership for repairs. I would like my full refund for the extended warranty plus a month and a half loan payment they I was paying while the truck sat at the dealership. I do have emails where they admit fault in selling me the warranty coverage.

  Business response

  07/07/2023

  The cancellation check was sent to the customer on June 29th via ***** If the customer does not have the check by Monday, 07.10.23, we can issue a stop payment on the current check and reissue another check. We can send the new check via *** overnight and provide the customer with a tracking number.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received the vehicle on 11/12/21 and had a major mechanical issue identified by another Chevrolet dealer on 11/22/21. I attempted to contact Vernon Auto Group (VAG) nearly every day starting on the date of the fault. I would always get someone on the phone and they would tell me that I needed to speak with someone who (just so happened to be) unavailable. I was eventually able to contact John who identified himself as a sales manager who informed me that he would "text me a number" so that I could provide them with the information on the vehicle. He said that he would do it immediately. During my several calls, I attempted to ask for a fax or an email, or even a number that I could send the information to and most of the people I talked to said that they "did not have access to my file". At one point I asked to speak with the store manager and was informed that he was "busy". Just today I tried calling and both of the points of contact John (who I have been informed is actually in accounting) and Megan, who is apparently a customer service rep. When I tried both of them today, I was informed that neither one of them could come to their desk. I simply want the issue resolved so that I can move on with my busy life as a single father and retired veteran who was recently involved in a car accident and still attending school full time.

  Business response

  01/28/2022

  Business Response /* (1000, 10, 2022/01/06) */ We have taken care of the repairs on behalf of the customer. We have sent a check directly to the customer and provided him with a tracking number for the check. Ashley ********* personally took care of this gentleman and he was very appreciative of her getting the issue resolved for him. Consumer Response /* (2000, 12, 2022/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They eventually addressed the issue. I had to speak with the store manager.

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